Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing

[clairlori]

me toooo - have uninstalled and reinstalled several times --- I really like some aspects of the message + app - but I am about ready to find a new message app that will work correctly   not a happy camper these days with vz services

[JEFSTA8]

Hello folks! You are not alone. It's doing this to me as well and I've only had my Google Pixel XL for 4 days and it's driving me insane. There's nothing worse than trying to learn a new phone and putting up with BS like this. If anyone has suggestions other than disposing this app, please share. I have been using this app for many years and would hope there's a better resolution then to simply ditch Message+.

[vzw_customer_support]

I want you to be happy with the service, clairlori. I'd like to look into this and get this fixed. When did this issue first start? What is the make/model of your phone?

ZangY_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

I want you to be able to use Verizon Message + application, JEFSTA8. This is not the experience I want you to go through with a new phone. Let's get this fixed. What is the software version on the Google Pixel XL? Settings>System>About phone>Android version. Also, what is the software for Verizon Message +?

ZangY_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[NickMDal]

It's a Kyocera Brigadier. It seems to have started sometime after the nougat update

Get Outlook for Android<https://aka.ms/ghei36>

[vzw_customer_support]

NickMDal,

We absolutely want to make sure that you're able to use your Message + without issue. Do you have any issue when using the stock text app?

JosephT_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[NickMDal]

Yes the stock texting app seems to work. Setting it to default and several restarts and it was okay. Then, setting the default back to Message+ and the same problem returned.

Nick

[clairlori]

Same here. I like some of the features of message+. Is why I'm wanting it

to work

On Nov 6, 2017 12:14 PM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

clairlori-

Message+ is definitely my preferred messaging application as well. I'm here to help! How long has this been happening for you? What make/model phone are you using?

AmberK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[clairlori]

i have a pixel phone it has been working this way for the past 6 months at

least

On Wed, Nov 8, 2017 at 5:12 PM, vzw_customer_support <