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Message+ keeps sending duplicate message


Yesterday I sent my friend a screenshot of a meme, and the message said "sending". Assuming my message was sent, I closed Message+ and did something else. After talking to my friend later, I found out the message that said "sending" was continually being delivered to her for no reason. It still said "Sending" on my screen and there were no copies of it, but she kept recieving the message and had about 15 copies of it. No matter what I did, I couldn't stop it. I've tried clearing my cache, restarting AND powering off my phone, force stopping Message+, turning off wifi and data, and taking out my SIM card to no avail. She has recieved the message about 85 times now (not joking) and I don't know what to do. I can't delete the message because it's still "sending" and it just says "Message info" when I hold down the image. Please help?

Re: Message+ keeps sending duplicate message

Community Manager
Community Manager

We are very sorry to hear about this very peculiar messaging issue you have been experiencing when sending this meme to your friend, Jesse_. We will be more than happy to assist with this in every way that we can to ensure that your friend no longer receives any more duplicate messages. You have completed some great troubleshooting steps so far. What is the make and model to the device that you have? Has your friend powered their device off and back on as a troubleshooting step as well? Are you experiencing any other duplicate related issues with the Message+ app? BrettA_VZW

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