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Re: Message+ crashing

Miembro

It will only continue to work if you do NOT update!

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Re: Message+ crashing

Asistencia al cliente

Vernbowsky, glad to hear everything is working for you. If you have any other questions, we are here to help.

LauraL_VZW

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Re: Message+ crashing

Asistencia al cliente

jnoti, some users are experiencing the Verizon Messages app crashing or going to a blank screen. As a workaround, you can uninstall updates to the Verizon Messages app (settings> apps & notifications > Verizon Messages > upper right corner 3 dots> uninstall updates). You can also switch to the factory installed messaging app in the mean time. Our Technicians are aware of this and are working to get this resolved. Gracias por tu paciencia.

LauraL_VZW

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Re: Message+ crashing

Asistencia al cliente

atozmama, some users are experiencing the Verizon Messages app crashing or going to a blank screen. As a workaround, you can uninstall updates to the Verizon Messages app (settings> apps & notifications > Verizon Messages > upper right corner 3 dots> uninstall updates). You can also switch to the factory installed messaging app in the mean time. Our Technicians are aware of this and are working to get this resolved. Gracias por tu paciencia.

LauraL_VZW

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Re: Message+ crashing

Asistencia al cliente

Upinmn, some users are experiencing the Verizon Messages app crashing or going to a blank screen. As a workaround, you can uninstall updates to the Verizon Messages app (settings> apps & notifications > Verizon Messages > upper right corner 3 dots> uninstall updates). You can also switch to the factory installed messaging app in the mean time. Our Technicians are aware of this and are working to get this resolved. Gracias por tu paciencia.

LauraL_VZW

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Re: Message+ crashing

Asistencia al cliente

We are sorry to see that you were having these issues. Now, we are glad to see that it has all been resolved. Being able to send and receive messages is a must. Please keep us posted. Keep in mind that we do offer our basic troubleshooting guides in the My Verizon application, m.vzw.com/m/myverizonapp

 

GeorginaG_VZW

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Re: Message+ crashing

Miembro

Mine stopped crashing after I went to my Google play store and let the updates happen.

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Re: Message+ crashing

Miembro

Tried numerous times


@Vernbowsky wrote:

I just uninstalled the app, reinstalled and it is working now.

Give that a go everyone.


 

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Re: Message+ crashing

Miembro

@eliz9000 wrote:

I tried uninstalling and reinstalling, but the app still crashed upon opening. It all started for me after the most recent update, which occurred yesterday (7/31/19).

You won't lose your messages if you perform this action. Your messages will even transfer to other message apps should you choose to switch (which I have).


What action?

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Re: Message+ crashing

Sr. Member

Quote:

What action?

 

Uninstalling/re-installing?

...Just another VZW customer...trying to offer some assistance...
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