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Message+ Windows PC app still Broken

JR5353
Miembro

On my personal home PC, the Windows PC app stopped working about 3 weeks ago.  VZ Support's last effort is to contact Microsoft of my Internet provider.  Problem:  All worked fine across PC, iPhone and Android tablet until PC app (not web based text) stopped working.  Can send a text from PC, but cannot receive any.  Iphone and tablet still work fine.  Have accessed internet via VZ hotspot on iPhone so internet is not the problem.  Have uninstalled Windows/MS updates back to Dec 2018 and that hasn't helped.  Have a trouble ticket open [removed] since 2/11, but VZ tech support seems to be at a loss also.  Any wizards out there have a fix or suggestion for this?  Have disabled Norton also, reset router, uninstalled from all devises and started from scratch, nothing works...

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Re: Message+ Windows PC app still Broken

Community Manager
Community Manager

I can understand how important it is to use the Messaging+ App on your PC. We are here to help. What exactly happens when you try to use it? Have you tried using on another PC?

 

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Message+ Windows PC app still Broken

JR5353
Miembro

Alberto, if you can access the open trouble ticket I referenced, you will see the problem I am having.  I have explained it at least 4 times to VZ Techs each time I contact you to see if there is a fix yet.  Basically, the Windows app only allows me to send messages and not receive them.  The only messages I can receive are on my iPhone and Android tablet.  Messaging all worked fine, including on PC app, for years up until early January when the PC app quit working.  Please note that the problem is with the PC Windows app, not the VZ web based texting site.  I've uninstalled and reinstalled the Windows app at least 20 times, uninstalled and reinstalled from all my devises, had VZ Tech Support completely remove Integrated Messaging from my account and start from scratch like I never had Message+, re-set my router, removed all firewalls, connected to internet via VZ Wireless hotspot off my iPhone, removed all Windows updates back to December.  I do not have another PC that I can use to test from.  I'm out of options.

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Re: Message+ Windows PC app still Broken

JR5353
Miembro

Hey Alberto, or anyone else from VZW reading these complaints, is there any update on fixing the problems with the PC app for Message+?

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