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Message+ On Windows 10 Stopped working

GEOTOB80
Miembro

As of three days ago, I can no longer received messages on on desktop.  MyAndroid phone and iPad can send and receive.  Reinstall did not fix the issue.

The messages displayed in the Verizon Windows interface for my phone are also incomplete, matching the recent outgoing but no recent incoming so the problem may not be the app (which is probably using that interface) but how Verizon is communicating with a Windows environment.  Maybe some Wondows update requires a Verizon adjustment.

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Re: Message+ On Windows 10 Stopped working

Community Manager
Community Manager

We're sorry to hear this, GEOTOB80. We appreciate your feed back in regard to this issue. CecileC_VZW

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Re: Message+ On Windows 10 Stopped working

jemexceed
Miembro

Any fix to this issue? I am also having the same problem.

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Re: Message+ On Windows 10 Stopped working

bldegle2
Novice

Verizon support so far has not been able to figure this out.  Mine stopped working on August 9th, with the exception of one customer (ironically, an IPhone user).

In my case, I went back three years checking my messages, nary a problem except for an occassional hiccup.

Then, bam, it just stopped working.  Immediately I uninstalled and reinstalled, still nada.

Hmm, been at the Forums ever since.  There is one main forum thread (now 19 pages long) that contains many suggestions.  As far as I know, there has been no 'Eureka' moment for resolution.

Good luck in your quest...

Re: Message+ On Windows 10 Stopped working

David_Ra
Miembro

Same issue here. Mine stopped receiving incoming messages probably around 8/10/19 (after years of use with no issues). Tried reinstalling with no luck. Looking for a fix, Verizon...

Re: Message+ On Windows 10 Stopped working

bldegle2
Novice

Call to everyone, complain.  I just laid into them via their internal complaint feature at My Verizon from the online messaging option.

EVERYONE< just do it.  This has been going on for a long time now...

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Re: Message+ On Windows 10 Stopped working

Community Manager
Community Manager

David_Ra, I'm sorry to hear you're having trouble with Message+ with Windows 10. To assist you further, I have sent you a private message.

StevenM_VZW

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Re: Message+ On Windows 10 Stopped working

David_Ra
Miembro

To be clear, Message+ WAS compatible with Windows 10 literally for years until very recently.  Will we all be notified whenever Verizon fixes this issue?

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Re: Message+ On Windows 10 Stopped working

RaptorBob
Miembro

Can you share the private message.  There are many of us with the same issue and would be interested in the Verizon response.

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Re: Message+ On Windows 10 Stopped working

Verizon knows that there is an issue.  They just refuse to address it.  Instead the give the paying customers the run around. Man up verizon and fix the problem.

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