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I need to resend an egift I have deleted

I have deleted an egift I purchased for someone and they have somehow lost the egift on their end too.

I need​ to get the egift resent to the recipient.

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Re: I need to resend an egift I have deleted

Community Manager
Community Manager

We want to ensure the eGIFT is able to be reset and received without issue, SHADOW.TAVINRANGER! What is the make/model of device that you use? Are you using the most updated version of Verizon Messages? Looking forward to hearing back.

ChrisM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I need to resend an egift I have deleted

The phone is a Motorola Force that I update regularly.  It actually sends

the egift without any issue.  The recipient receives the egift without

issue.  That while process works well and without issue.

My problem is that the recipient deleted the egift and so have I.  I just

need it to be resent to recipient.  The number I sent the egift from is

[Removed], it is a $50 IHOP egift.

So the system works great, we just have deleted the egift from both ends

unintentionally and need to resend it.

On May 25, 2017 6:02 PM, "vzw_customer_support" <forums@verizonwireless.com>

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: I need to resend an egift I have deleted

Community Manager
Community Manager

SHADOW.TAVINRAN

I use that eGift function as well, it is an awesome way to send gifts to one another. Now there are two ways to resend that gift, one at the top of the page in your text thread if you tap the eGift option you can resend it from there. If that is the place you have deleted your it,  you can also send it from the original message when you initially sent the eGift. From the original message, you will see three dots in the upper right corner. Once you hit those three dots you will be given the option to resend. Once you see resend on the message tap it again to resend the eGift.

EdwardL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I need to resend an egift I have deleted

Unfortunately that entire conversation we deleted. I have tried to recover

the messages but the egift was not among the recovered items.

On May 26, 2017 9:40 AM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: I need to resend an egift I have deleted

Community Manager
Community Manager

That is unfortunate to hear. We want to make sure this is resolved. Was your message backed up by any chance? Did the person who received the eGift backed up the message received? If you continue to have issues trying to get this eGift back, we recommend reaching out to, G-VerizonMessages@VerzionWireless.com.

JavierMD_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!  

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Re: I need to resend an egift I have deleted

It was not in the recovered items. It the suggestion in you last post a

link, email address or something else?

On May 29, 2017 9:28 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: I need to resend an egift I have deleted

It resolved to an email address. So, I'll post back here what they say.

Thanks for your assistance.

On May 30, 2017 4:40 PM, "Tavin Ranger" <shadow.tavinranger@gmail.com>

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Re: I need to resend an egift I have deleted

Verizon Employee

SHADOW.TAVINRANGER​, I want to make sure that we can help you get your eGift card delivered.  Please check your inbox for my Direct Message to better assist you.

yarelim_vzw

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Re: I need to resend an egift I have deleted

Miembro

Did u ever get it?

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