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Horrible Service Experience and Rude Customer Service Represenitives over the Phone and Horrible delay in Response Time

Miembro

So it seems im not the only person who has experienced issues whith the horrible rude customer services represenitives on the phone. Verizon used to be a wonderful company they have great service overall comparied to other carriers, the chat service people are friendly and kinda try to help but over the phone forget it. I have been promissed by so many verizon represenitives lately that they would ark my concerns up and have the verizon review team get in touch with me in a day i still havent spoken to anyone in the review team regarding my concerns about my services and possible being able to help other people who could be in my situation or a worse situation. I find it completely outragious that verizon just shuts off peoples phone lines with out trying to help people or under stand their situations considering verizon has a program for low in come people which is only offered to people in certian states i brought this to many represenitives attentions and was told by many that even they felt that the review team should contact me asap and they should come up with a better solution for everyone who is low income or cant afford high payments with verizon you used to be locked into a two year contract. Well guess what thats no longer the case. Represenitives have promised me that they would make sure this got taken care and that i would get a response promptly they have told me not to make payments untill i speak to the review team and then i find it ignorant that they like to go shut lines off its a joke that a company this big will give out phones to programs for people who get state assistance and qualify for free phones. I have had many represenitives through chat agree with me that verizon needs to offer single parents, low income familys, and people who dont qualify for free phone programs deals to help those people i have been waiting for a response for almost a month now and keep getting dicked around by verizon. Its sad that this company doesnt care about their clients its all about taking peoples money they could care less if you are getting a divorce and going to court, lose your job, in college and not working, or what ever situation your going through this company just wants your money they want to offer all these deals and great service but dont realize that their customers arent all making big bucks. Sorry if my post affends anyone but seriously as clients and loyal customers we arent all the same and everyone goes through situations and as a hole we should stand together and fight for more options to help everyone.

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Re: Horrible Service Experience and Rude Customer Service Represenitives over the Phone and Horrible delay in Response Time

Miembro

I completly agree, I have wasted hours on hold and chat just to be transfered and have to give out all my information again. If they find out you are not buying something that treat you like dirt. I was told I would get half off a new phone activation charge and it still hasn't happened. I have been a loyal customer for over 10 years, phone and cable, never missed a payment and get treated like garbage. They dont even offer an email address to get things straightened out. They assume we all have hours to waste on hold. Very dissapointed

Re: Horrible Service Experience and Rude Customer

Community Manager
Community Manager

We want you to have the service you depend upon, EMIGIM94. Sorry to hear about the current circumstances but want to help as much as possible. We do offer a variety of plans to meet our customers needs. I understand that things happen and want you to know that we have processes in place to help. You can learn more about our Promise to Pay feature which can help keep the service active after a due date is missed: https://www.verizonwireless.com/support/promise-to-pay-faqs/ Is your service currently active? If not have you spoken with our Financial Service Team at 1-866-266-1445? You deserve a world-class experience, we appreciate the opportunity to help in any way possible. ChrisM_VZW

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Re: Horrible Service Experience and Rude Customer

Miembro

Verizon financial service people horrible i have spoken to many verizon employees and zero people care to help or resolve promises and refuse to resolve lies from staff below them i was told to send a letter to verizon headquaters to have this issue resolved which is crazy to me i should be given their number and not put through the ringer and lied to

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Re: Horrible Service Experience and Rude Customer

Community Manager
Community Manager

This is not the experience we want you to have with us. We are here to help, and always want you to be confident in our ability to resolve any issues that may arise. We truly care about your experience, and would love the opportunity to mend our relationship with you. What happened? How can be begin to fix things? BreannaH_VZW

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