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Re: Contacts not syncing for Message+ on MacBook Pro

Miembro

I have the same problem.  I am using a PC running Windows 8.1.  Whatever the problem is has nothing to do with the OS.

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Re: Contacts not syncing for Message+ on MacBook Pro

Community Manager
Community Manager

WCM2013,


Look no further help has arrived! Let's get to the bottom of this and get your contacts synced.


I researched this and found that Verizon Message is compatible with Windows 8.1 in desktop mode. Have you tried running PC on desktop mode and retesting? Please try this and see if you are able to sync the contact. Keep us posted,



JohnB_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Contacts not syncing for Message+ on MacBook Pro

Miembro

The issue was that VM+ only interfaces with contacts from Verizon Cloud.  I have imported my contacts to Verizon Cloud, and they now show in VM+.  That said, Verizon Cloud has caused another set of problems, since it duplicates contacts.  I am now trying to delete the contents of the Cloud and start over.  Any help on that would be appreciated - i.e., can I delete contacts from the Cloud without having them deleted from the actual accounts (Google, etc) and if not, how do I delete my current Verizon Cloud and start over?

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Re: Contacts not syncing for Message+ on MacBook Pro

Community Manager
Community Manager

WVM2013,


Thanks for filling us in! Definitely understand the annoyance of duplicate contacts. You would be able to "reset" the cloud and data store in it by simply removing the feature from your line of service and adding it back on either through My Verizon online or through the application.


AdamG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Contacts not syncing for Message+ on MacBook Pro

Miembro

That doesn't work.  When you reinstall the cloud, your contacts are still there.  I tried that on my own and then with the Verizon phone rep.

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