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Re: Contacts not showing up on Messages+ website

Community Manager
Community Manager

timblaktu, we know how important it is to be able to view contacts while in Verizon Messages. Let's figure out what is causing this. When did you begin having trouble? Have you started using any third party syncing software to save your contacts or other information? 

 

 

MichelleH_VZW

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Re: Contacts not showing up on Messages+ website

timblaktu
Miembro

The problem that I reported has always existed since I became a Verizon customer 6 or so months ago. I installed Messages windows app and although it was able to send and receive messages, I've never seen anything but phone numbers in there instead of names.

I didn't sign up for Cloud and sync my contacts until a couple hours ago, as I reported earlier. The contacts appear in the Verizon Messages on the web, but Windows Messages app still doesn't see contacts. :-(

I have not made any recent changes to what services I use to sync my contacts recently. I have been using google contacts as the primary contact database for years with no problems.

Can you please offer some help?

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Re: Contacts not showing up on Messages+ website

Community Manager
Community Manager

We thank you for the additional details, timblaktu,

Let's keep going. Take a look at a contact you frequently message. How is it stored into your device? For example, are there 7, 10, or 11 digits saved? What happens when the number is stored as 10 digits?

KatiM_VZW

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Re: Contacts not showing up on Messages+ website

timblaktu
Miembro

My wife is a good example. Her contact is stored in Google Contacts and her number is 11 digits, including the prefix 1. I barely see how this is relevant, however. WHen I look at my contacts in Windows Messages app (yes, it does sometimes show some contacts, but not all, about 16 out of the several hundred that are synced to the cloud), I see some contacts with the 11 digit format and some that are 10.

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Re: Contacts not showing up on Messages+ website

Ellebell
Miembro

I have a similar issue with my IPad.  If I connect to the message app via a web browser it displays names.  If I connect via the message + app, numbers only.

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Re: Contacts not showing up on Messages+ website

Community Manager
Community Manager

Hello Ellebell,

 

Having the ability to use either an application or a web browser definitely comes in handy. I can clear up these details for you. Please keep in mind that your view in an application versus a web browser will be different. Space limitations are the reason that all the information isn't located in the same area, when comparing a web browser to an application. Here is a link with the most frequently asked questions about Verizon Messages (Messages +): http://spr.ly/6600ELdB6

 

ChristinaB_VZW

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