My Camera does not work and I cannot scan the QR Code that is needed to authorize a secondary device access to text messages. The QR code requirement is new to the update in August. Is there another option for verification? Can I download an old version of the app (ios)?
My camera works fine on my secondary device, but simply will not scan the code, I've tried every different lighting angle and it just wont take, Seems to me that since banks, government agencies and verizeon itself verifies with number codes to your text and the security is good with them, Did I mention Verizon, you could come up with a secondary authorization step which doesn't include scanning which is known not to work very well on many devices.
Is the secondary device a phone or tablet or something else?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Having access to these messages on your tablet definitely adds a bit more freedom to messaging. Let's work to get to the bottom of this. When installing Message + on the tablet, did you allow the camera permissions? Have you attempted to adjust the display brightness to ensure that the image is clear for the QR code to scan? Please also ensure that there is space available in the tablet memory.
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Yes, tons of space available, yes I went to maximum brightness and lowest,
I've tried clicking on the screen to focus and It has permission to access
the camera, It just simply shows the code and scans but does not recognize
it, This is a problem with many types of camera scanning programs and is
why most major corporations do not rely on it solely because the technology
is sketchy at best. I cannot believe a major corporation does not have a
work as a secondary verification measure.
On Wed, Nov 28, 2018 at 11:28 AM lorenb_vzw <firstname.lastname@example.org>
BOWLAMA2, we want to make sure that we're doing everything that we can to help you with this issue. Do you happen to have a backup available for this device? If so I would suggest completing a Factory Reset on this device, let us know if this helps.
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
We are so sad that did not help fix that issue for you, alwood317. We do want you to be able to activate Message+ on your tablet.
At this time the best thing to do is to contact our Message+ team to get further assistance with that app and service. You can email them at VerizonMessages@verizonwireless.com
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Why would I want to restore my phone ?? There is nothing wrong with my secondary device. The camera is disabled for security and cannot be re-enabled. Doing a factory reset would not solve the problem. The problem is that Verizon does not have a secondary way to install message plus that doesn't require validation through a camera.
BIG disappointment Verizon.