Blackberry not sending out text messages
ashleyyymarie
Newbie

ive had this problem for the past week. i thought it was just my blackberry device then i got it replaced and its still doing it. the problem is when i send out a text message it will say that it sent out, but the receiver never receives the message, sometimes i have to send it two or three times before they actually receive a copy. i have a blackberry storm2 with the latest software. 

my boss who has a blackberry tour with the latest software has been having the same problem he yelled at me today for not replying to his text messages but when i showed him i never received them this is becoming a problem! fixx?

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Re: Blackberry not sending out text messages
hbk1789
Newbie

I am having the same exact problem with my new Blackberry Curve 9300. Glad to know I am not going crazy! I am able to send texts to some people but not others. Rather frustrating. Any help is appreciated!

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Re: Blackberry not sending out text messages
kSo9204
Contributor - Level 2

Here is a link to information about a Blackberry Messaging issue and steps to resolve the issue:


http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04160

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Re: Blackberry not sending out text messages
moates
Contributor - Level 3

I have included some additional information below that may help.

 

Step 1 – In addition to the step provided by kSo9204, I would recommend a soft reset (instruction below)

-Pull the battery out of the device (for 30 seconds)

-Place the battery back in

 

Step 2 – Ensure you have a good signal (both voice and data) and send a registration message.

-Press menu (blackberry symbol)

-Select options

-Advanced options

-Host Routing Table

-Press menu

-Register now

 

Step 3 – Resend service books.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15402

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