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Ellipses jetpack keeps disconnecting

LeeRoyy12345
Miembro

Ok I have an Ellipsis Jetpack and had it for awhile now and never had a problem with it disconnecting my wifi on my computer till I took the unlimited data package and ever since then I noticed it disconnects me from the internet and just happens when I try to watch a movie or video or download files. I have tried everything I have found online and nothing works I downloaded a wifi analyzer to make sure there was no interferance with my signal or other peoples wifi channels overlapping and there is not no problem with my router or any pc setting and it occurs most of the time during off peak times. Just seems funny it started after I went unlimited data. any help would be grateful. Gracias

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Re: Ellipses jetpack keeps disconnecting

Community Manager
Community Manager

LeeRoy12345, we always want you to be able to connect with your Ellipsis Jetpack. We do want to make sure that this can get resolved. Can you please clarify which data plan you are currently on?

JoseL_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ellipses jetpack keeps disconnecting

LeeRoyy12345
Miembro
Spoiler
 

It still keeps disconnecting me from WiFi and it does not reconnect either I have to use windows diagnosis to scan for problems then it will find it and connect to the internet 

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Re: Ellipses jetpack keeps disconnecting

LeeRoyy12345
Miembro

I have prepaid unlimited plan for $65 A month

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Re: Ellipses jetpack keeps disconnecting

LeeRoyy12345
Miembro

This is a small sample of the garbage I go through everyday during off peak hours it has disconnected me multiple times since this log. It never did this at all when I paid for 10 gb of data but ever since I went to unlimited data every time I watch a video or movie or try to download anything it magically disconnects me from my wifi. I have left my jetpack on for hours and had no problem with web pages but as soon as I try to watch something bam I get kicked off the internet. Then my computer does not find my jetpack on wifi to connect so I have to use windows network diagnostic tool to find the problem then it tells me to choose from the list to connecty then it sometimes pops up and its set to auto connect there is no problem with my network card or anything like that. Also something strange that goes on is my jetpack will be on everything is working on the jetpack itself shows all the information as it should yet my computer when I go to my jetpack.com site it will tell me there is no sim card even though my jetpack itself is fine. Never had a problem till I went with the unlimited package and supposed to have 720p 

 
[2019/03/24 02:24:48] Battery Level : 6 
[2019/03/24 02:25:20] WIFI: CONNECTED Device Number: 1 
[2019/03/24 02:25:20] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:24] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/24 02:26:00] USB Charger: Connected 
[2019/03/24 02:26:00] Battery Level : 6 
[2019/03/24 02:26:39] WIFI: CONNECTED Device Number: 1 
[2019/03/24 02:26:39] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/24 02:27:21] USB Charger: Connected 
[2019/03/24 02:27:21] Battery Level : 6 
[2019/03/24 02:28:23] WIFI: CONNECTED Device Number: 1 
[2019/03/24 02:28:23] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:26] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/24 02:30:13] USB Charger: Connected 
[2019/03/24 02:30:13] Battery Level : 6 
[2019/03/24 02:30:44] WIFI: CONNECTED Device Number: 1 
[2019/03/24 02:30:44] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:26] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:27] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/24 02:33:30] USB Charger: Connected 
[2019/03/24 02:33:30] Battery Level : 6 
[2019/03/24 02:34:25] WIFI: CONNECTED Device Number: 1 
[2019/03/24 02:34:25] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:24] SIM State changed from [ABSENT] to [READY] 
[2003/10/07 00:00:25] LTE Connection established 
[2019/03/24 02:36:38] USB Charger: Connected 
[2019/03/24 02:36:38] Battery Level : 6 
[2019/03/24 02:37:35] WIFI: CONNECTED Device Number: 1 
[2019/03/24 02:37:35] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/24 02:40:33] USB Charger: Connected 
[2019/03/24 02:40:33] Battery Level : 6 
[2019/03/24 02:40:46] WIFI: CONNECTED Device Number: 1 
[2019/03/24 02:40:46] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:29] LTE Connection established 
[2003/10/07 00:00:31] USB Charger: Connected 
[2003/10/07 00:00:31] Battery Level : 6 
[2019/03/24 03:08:22] WIFI: CONNECTED Device Number: 1 
[2019/03/24 03:08:22] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2019/03/24 03:11:38] SIM State changed from [ABSENT] to [READY] 
[2019/03/24 03:11:38] LTE Connection established 
[2019/03/24 03:11:38] LTE Connection lost 
[2019/03/24 03:11:38] LTE Connection established 
[2019/03/24 03:11:44] USB Charger: Connected 
[2019/03/24 03:11:44] Battery Level : 6 
[2019/03/24 03:11:45] WIFI: CONNECTED Device Number: 1 
[2019/03/24 03:11:45] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/24 03:12:56] USB Charger: Connected 
[2019/03/24 03:12:56] Battery Level : 6 
[2019/03/24 03:13:45] WIFI: CONNECTED Device Number: 1 
[2019/03/24 03:13:45] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/24 03:19:15] USB Charger: Connected 
[2019/03/24 03:19:15] Battery Level : 6 
[2019/03/24 03:19:52] WIFI: CONNECTED Device Number: 1 
[2019/03/24 03:19:52] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:26] LTE Connection established 
[2019/03/24 03:51:12] USB Charger: Connected 
[2019/03/24 03:51:12] Battery Level : 6 
[2019/03/24 03:51:32] WIFI: CONNECTED Device Number: 1 
[2019/03/24 03:51:32] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:26] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:27] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:32] USB Charger: Connected 
[2003/10/07 00:00:32] Battery Level : 6 
[2003/10/07 00:00:36] LTE Connection established 
[2019/03/24 03:53:30] WIFI: CONNECTED Device Number: 1 
[2019/03/24 03:53:30] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/24 04:08:50] USB Charger: Connected 
[2019/03/24 04:08:51] Battery Level : 6 
[2019/03/24 04:09:05] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:09:05] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:26] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:27] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:29] LTE Connection established 
[2019/03/24 04:12:14] USB Charger: Connected 
[2019/03/24 04:12:14] Battery Level : 6 
[2019/03/24 04:12:33] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:12:34] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:29] LTE Connection established 
[2019/03/24 04:13:26] USB Charger: Connected 
[2019/03/24 04:13:26] Battery Level : 6 
[2019/03/24 04:13:45] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:13:45] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2019/03/24 04:17:22] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2019/03/24 04:17:22] LTE Connection established 
[2019/03/24 04:17:22] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2019/03/24 04:17:22] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2019/03/24 04:17:22] LTE Connection lost 
[2019/03/24 04:17:22] LTE Connection established 
[2019/03/24 04:17:28] USB Charger: Connected 
[2019/03/24 04:17:28] Battery Level : 6 
[2019/03/24 04:17:54] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:17:54] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2019/03/24 04:18:48] WIFI: CONNECTED Device Number: 0 
[2019/03/24 04:18:48] WIFI: DISCONNECT: c0:56:27:e4:c8:fe 
[2019/03/24 04:18:54] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:18:54] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/24 04:19:44] USB Charger: Connected 
[2019/03/24 04:19:44] Battery Level : 6 
[2019/03/24 04:20:45] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:20:45] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/24 04:21:25] USB Charger: Connected 
[2019/03/24 04:21:25] Battery Level : 6 
[2019/03/24 04:22:21] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:22:21] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/24 04:24:03] USB Charger: Connected 
[2019/03/24 04:24:03] Battery Level : 6 
[2019/03/24 04:24:57] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:24:58] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:23] SIM State changed from [ABSENT] to [READY] 
[2003/10/07 00:00:25] LTE Connection established 
[2019/03/24 04:25:37] USB Charger: Connected 
[2019/03/24 04:25:37] Battery Level : 6 
[2019/03/24 04:26:30] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:26:30] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:24] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:24] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/24 04:28:50] USB Charger: Connected 
[2019/03/24 04:28:50] Battery Level : 6 
[2019/03/24 04:29:15] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:29:15] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:24] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:24] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:30] USB Charger: Connected 
[2003/10/07 00:00:30] Battery Level : 6 
[2003/10/07 00:00:33] LTE Connection established 
[2019/03/24 04:30:18] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:30:18] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/24 04:31:19] USB Charger: Connected 
[2019/03/24 04:31:19] Battery Level : 6 
[2019/03/24 04:31:38] LTE Connection lost 
[2019/03/24 04:31:41] LTE Connection established 
[2019/03/24 04:31:43] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:31:43] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/24 04:34:43] USB Charger: Connected 
[2019/03/24 04:34:43] Battery Level : 6 
[2019/03/24 04:35:38] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:35:38] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:23] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:24] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:24] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:26] LTE Connection established 
[2019/03/24 04:36:18] USB Charger: Connected 
[2019/03/24 04:36:18] Battery Level : 6 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:32] USB Charger: Connected 
[2003/10/07 00:00:32] Battery Level : 6 
[2003/10/07 00:00:34] LTE Connection established 
[2019/03/24 04:37:37] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:37:38] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:31] USB Charger: Connected 
[2003/10/07 00:00:31] Battery Level : 6 
[2003/10/07 00:00:32] LTE Connection established 
[2019/03/24 04:40:57] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:40:57] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [READY] 
[2003/10/07 00:00:26] LTE Connection established 
[2019/03/24 04:44:45] USB Charger: Connected 
[2019/03/24 04:44:45] Battery Level : 6 
[2019/03/24 04:45:25] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:45:25] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2019/03/24 04:45:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [ABSENT] to [READY] 
[2003/10/07 00:00:31] LTE Connection established 
[2003/10/07 00:00:34] USB Charger: Connected 
[2003/10/07 00:00:34] Battery Level : 6 
[2019/03/24 04:47:51] WIFI: CONNECTED Device Number: 1 
[2019/03/24 04:47:51] WIFI: CONNECT: c0:56:27:e4:c8:fe 

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Re: Ellipses jetpack keeps disconnecting

Community Manager
Community Manager

LeeRoyy12345, can you please provide us some further clarity if this issue is only occurring when connecting to certain devices?

 

JoseL_VZW

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Re: Ellipses jetpack keeps disconnecting

drizzit10
Miembro
Were you able to get anywhere with this? I am having the same problem with new unit I just received & according to the TECH SERVICE it is performing as expected??? Drops every 5 minutes or so & won't reconnect until I search manually search for it & even then it is not always there.
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Re: Ellipses jetpack keeps disconnecting

LeeRoyy12345
Miembro
Well here is just 1 hour of logs 9 times it disconnected me... so no the problem is still there... Never had any problems with it when I was buying 10g of data for $100.00 then they had Unlimited Data for $70.00 a month so took it at first it was good then it got worse and always happens everyday... It almost seems intentional by Verizon...
 
[2019/03/30 02:03:51] USB Charger: Connected 
[2019/03/30 02:03:51] Battery Level : 6 
[2019/03/30 02:04:42] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:04:42] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [READY] 
[2003/10/07 00:00:26] LTE Connection established 
[2019/03/30 02:28:41] USB Charger: Connected 
[2019/03/30 02:28:41] Battery Level : 6 
[2019/03/30 02:29:19] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:29:19] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:26] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:31] USB Charger: Connected 
[2003/10/07 00:00:31] Battery Level : 6 
[2003/10/07 00:00:42] LTE Connection established 
[2019/03/30 02:33:18] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:33:19] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/30 02:35:13] USB Charger: Connected 
[2019/03/30 02:35:14] Battery Level : 6 
[2019/03/30 02:35:33] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:35:33] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:26] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/30 02:38:57] USB Charger: Connected 
[2019/03/30 02:38:57] Battery Level : 6 
[2019/03/30 02:39:30] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:39:30] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:27] LTE Connection established 
[2019/03/30 02:41:00] USB Charger: Connected 
[2019/03/30 02:41:00] Battery Level : 6 
[2019/03/30 02:42:07] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:42:07] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:28] LTE Connection established 
[2019/03/30 02:44:25] USB Charger: Connected 
[2019/03/30 02:44:25] Battery Level : 6 
[2019/03/30 02:45:26] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:45:26] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:25] SIM State changed from [ABSENT] to [NOT_INITIALIZED] 
[2003/10/07 00:00:25] PIN Status changed from [ERROR] to [NOT_BLOCKED] 
[2003/10/07 00:00:25] SIM State changed from [NOT_INITIALIZED] to [READY] 
[2003/10/07 00:00:26] LTE Connection established 
[2019/03/30 02:48:11] USB Charger: Connected 
[2019/03/30 02:48:11] Battery Level : 6 
[2019/03/30 02:48:38] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:48:38] WIFI: CONNECT: c0:56:27:e4:c8:fe 
[2003/10/07 00:00:26] SIM State changed from [ABSENT] to [READY] 
[2019/03/30 02:49:57] LTE Connection established 
[2019/03/30 02:49:57] USB Charger: Connected 
[2019/03/30 02:49:57] Battery Level : 6 
[2019/03/30 02:50:48] WIFI: CONNECTED Device Number: 1 
[2019/03/30 02:50:48] WIFI: CONNECT: c0:56:27:e4:c8:fe
actualices

Re: Ellipses jetpack keeps disconnecting

LeeRoyy12345
Miembro

I basically use this on 1 device a windows pc

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Re: Ellipses jetpack keeps disconnecting

Community Manager
Community Manager

Thank you for the details provided so far. We want to make sure you are able to maintain a stable connection with your computer. Do you connect any other devices to it? Does it have the same issues? Have you tried resetting your Jetpack? We can also see if troubleshooting your PC helps. Have you tried having the computer forget the connection and reconnect it?

 

JavierD_VZW

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