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Wondering how long i can be ignored

Miembro

I have been trying to resolve a billing issue of over 300$. I have tried the text service, phone support, and executive relations. After contacting the BBB executive relations contacted me. A fellow named D'Marcus was supposed to be handling the issue. It's been 2 week's and all my phone calls and emails have been ignored. Is there anyone else I can call? Are there any actions I can take to get them to give a dang? 

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Re: Wondering how long i can be ignored

Asistencia al cliente

Jlinscomb, we want nothing more than to make sure you receive a resolution for your billing concern.  We have sent you a Private Message to further review the details. Can you please respond to that message? Gracias.

 

SylviaT_VZW

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Re: Wondering how long i can be ignored

Expert

Stop flooding the community. https://community.verizonwireless.com/t5/My-Verizon/Being-ignored/m-p/1151652/highlight/true#M192017

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Wondering how long i can be ignored

Miembro

Why cant someone "flood" the community?....because assuredly, Verizon wont give answers or help out!

I am a long time customer of Verizon....however I have discovered that here lately, Verizon isn't showing the customer support and consideration that I once knew.

 

Frankly, they are being downright crooked....IMHO.

 

Watch me "flood" the community board.

 

 

 

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Re: Wondering how long i can be ignored

Miembro

Stop ignoring my concerns. If this is the only way I get a response then so be it.

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Re: Wondering how long i can be ignored

Asistencia al cliente

@CrookedVerizon ,

 

We would always want to help you with what we can, but we'd need you to provide some details about what exactly your issue is first. It's great to hear that you are a long time customer, although it's disappointing to see that you feel such negativity towards us as well. We would love to help turn those feelings around, but we are be limited on what you are having issues with if you do not share them with us first.  

 

RussellM_VZW

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