Why is Verizon billing customers for Cloud services?

[JOHOSAFAT]

verizon billing people for cloud after promo when no one signed up for it. check your bill!!!!!!!

[jav6 · Accepted solution]

If you took the one month free promo for Verizon Cloud services, you HAVE to cancel or it stays on your account and you'll be charged.

[vzw_customer_support]

We do want to make sure that you have all the information regarding the Cloud feature, JOHOSAFAT. We do have a 30-day free trail for Verizon Cloud for new customers: https://www.verizonwireless.com/solutions-and-services/verizon-cloud/. Do you know which Cloud option you had? Here are some FAQs regarding Verizon Cloud: https://www.verizonwireless.com/support/verizon-cloud-faqs/.

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[richs007]

Most wireless plans come with Verizon Cloud attached to it.  When you set up the cloud app, either through the second step of the device setup or by opening the Cloud app and setting up the app there, that will start a 30-day free trial. During that free period, you will receive 2 txt messages as you are nearing the trial conclusion before the billing will start to allow you to removed the cloud service from the account to avoid being billed.

If the cloud setup is not explicitly completed either through the Cloud setup steps in the device setup or the Cloud app itself, you will not be billed.