I purchased a basic flip phone for my mother who has very poor eyesight and placed the phone on my account. Now I am seeing a charge on the bill 5$ Verizon Cloud 500 GB
She has no contacts, no pictures, no .... she can barely see to dial a number Why does she need Verizon Cloud?
How can I cancel this service? I do NOT have access to the phone (she is 2+ hours away) and it will be very hard to try to have her do this remotely.
I have been googling around but I have not been able to find out how I can access/delete her account without having access to her phone.
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Can you walk me through step by step on how to cancel verizon cloud that was put on without my knowledge? I cannot find any button on myverizon on how to cancel.
Hello there, Frustrated991! We would be more than happy to help you. We are including a link that will guide you step by step on how to cancel the Verizon Cloud subscription. https://www.verizonwireless.com/support/how-to-use-verizon-cloud/#cancel
Does this clarify your concern?