Thank you for the input. We appreciate hearing from our users.
As you'll see at the top of the Community page, this is a peer-to-peer support forum, and not staffed by Verizon employees. Yes, there are some Verizon posters who will reply to a thread and share their knowledge, but that is the extent of their participation.
Anyone who has issues with a Verizon product or service, should use the Contact Us feature on the main page to reach the approporiate department.