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Need more My Account forums?

prisaz
Novice

The shared services Account forum is getting so cluttered with wireless issues, it is difficult to find other services account issues. I see the reasons behind the wireless folk joining the forums a while back, and it did not make since to have VZW forums, and putting everything in one place was a good idea. But now things seem to be overun and cluttered in some areas.

 

I agree with having one My Verizon for access to all the services, but there are many different account types. My My My perhaps it's a bad idea.

 

My Verizon (Web Site concerns)

 

Mi cuenta móvil

 

Mi cuenta residencial

 

My One Bill Account

 

Mi cuenta de negocios

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Re: Need more My Account forums?

dslr595148
Novice

* Sign * Agree / +1

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Re: Need more My Account forums?

SuzyQ
Líder Sénior

I'm in agreement here.  Not all Verizon accounts are the same, or handled the same.  "Assuming" the account is a wireless account and then finding out it's a FIOS bundled account has caused more confusion than solutions (for me, that is!).  Posters don't always give details, assuming we *know*  what their account is....and I tend to assume everything is a wireless account unless specifically told otherwise (though I am getting better at reading between the lines!!)

 

So perhaps a separate board for each account type would be a good idea, as prisaz suggested.  Then us wireless folks won't be cluttering up *your* account boards so much.  :smileyindifferent:

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Re: Need more My Account forums?

prisaz
Novice

 


SuzyQ wrote:

I'm in agreement here.  Not all Verizon accounts are the same, or handled the same.  "Assuming" the account is a wireless account and then finding out it's a FIOS bundled account has caused more confusion than solutions (for me, that is!).  Posters don't always give details, assuming we *know*  what their account is....and I tend to assume everything is a wireless account unless specifically told otherwise (though I am getting better at reading between the lines!!)

 

So perhaps a separate board for each account type would be a good idea, as prisaz suggested.  Then us wireless folks won't be cluttering up *your* account boards so much.  :smileyindifferent:


 

Hey I wasn't beating on Wireless. Wireless was like the British invasion when the Beetles came to town. Not a bad thing.:smileywink:

 

Oh there our account boards. Or should I say Verizon's account boards. Didn't mean to offend anyones.

 

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Re: Need more My Account forums?

SuzyQ
Líder Sénior

No worries, prisaz, I'm just razzing you.  You did say:

The shared services Account forum is getting so cluttered with wireless issues, it is difficult to find other services account issues.

I'm agreeing with your suggestion to create separate boards to deal with different account types.  Good idea....  :smileyhappy:

 

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Re: Need more My Account forums?

Jaime_Lee
Miembro

Some really good discussion here.  Your admins agree.  It was getting confusing =)

 

Please see the new My Verizon (Residential) Board and the new My Verizon (Wireless) Board.

 

Thank You for your really good ideas!

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