Gooooood morning, esteemed ladies and gentlemen of the VZW Community. I am having an issue with my new SGN and was wondering if anyone here might be able to offer some insight or assitance of any kind...
Before purchasing the phone I went to the 4G coverage page on VZW's website, popped in both my home and work addresses and verified that both area are, in fact, within 4G coverage. I picked up the phone yesterday during my lunch break and immediately headed back to the office- no 4G signal. I figured no big deal- I work indoors and I have electronic equipment all around me, maybe I just won't get 4G inside. So I head outside- weird, still no 4G signal.
I head home a few hours later (again- I confirmed that this is a 4G area beforehand) and wouldn't you know it- no 4G again! At no point during the ride home did it pop up either. I double-checked the site with the addresses and even popped in a couple addresses of area that I know don't have 4G just to make sure the site doesn't say EVERY area is a 4G area- sure enough, the site APPEARS to be accurate.
I then reached out to my buddy who works in one of the VZW NOCs. He confirmed that not only is my office in a 4G area, but we're literally within a stone's throw of a 4G tower. So at this point I figured there's something wrong with the phone so I called phone support. I spent about 10 minutes with level I and another 25 minutes with level II (4G support) and at the end all I had was a ticket number for my efforts. Everyone agrees i SHOULD be getting a 4G signal at work and home. My signal strength is admittedly bad (hovers around -100 dB) and never changes from eHRDP.
Also weird, when I turn WiFi on, my 3G status bar immediately drops 1-2 bars. What on earth is going on here?!
Has anyone else here had any issues with the SGN and 4G or just 4G in general in the NNJ area?
Any feedback would be GREATLY apprecited- thanks!
ThePiombino wrote:Gooooood morning, esteemed ladies and gentlemen of the VZW Community. I am having an issue with my new SGN and was wondering if anyone here might be able to offer some insight or assitance of any kind...
Before purchasing the phone I went to the 4G coverage page on VZW's website, popped in both my home and work addresses and verified that both area are, in fact, within 4G coverage. I picked up the phone yesterday during my lunch break and immediately headed back to the office- no 4G signal. I figured no big deal- I work indoors and I have electronic equipment all around me, maybe I just won't get 4G inside. So I head outside- weird, still no 4G signal.
I head home a few hours later (again- I confirmed that this is a 4G area beforehand) and wouldn't you know it- no 4G again! At no point during the ride home did it pop up either. I double-checked the site with the addresses and even popped in a couple addresses of area that I know don't have 4G just to make sure the site doesn't say EVERY area is a 4G area- sure enough, the site APPEARS to be accurate.
I then reached out to my buddy who works in one of the VZW NOCs. He confirmed that not only is my office in a 4G area, but we're literally within a stone's throw of a 4G tower. So at this point I figured there's something wrong with the phone so I called phone support. I spent about 10 minutes with level I and another 25 minutes with level II (4G support) and at the end all I had was a ticket number for my efforts. Everyone agrees i SHOULD be getting a 4G signal at work and home. My signal strength is admittedly bad (hovers around -100 dB) and never changes from eHRDP.
Also weird, when I turn WiFi on, my 3G status bar immediately drops 1-2 bars. What on earth is going on here?!
Has anyone else here had any issues with the SGN and 4G or just 4G in general in the NNJ area?
Any feedback would be GREATLY apprecited- thanks!
I would go back to the Verizon store, and ask them about it. Does anyone there have the Nexus, and are they getting 4G coverage? There may be something wrong with the way it was activated, so I would go back to the store. You have 14 days from the time you got the phone to change your mind.
I am having the same problem (Albany, NY). I will be going to a VZW store this afternoon to see what the problem may be. 4G will stay for about 5 minutes, then I lose ALL data + voice. Very frustrating
kryptykk wrote:I am having the same problem (Albany, NY). I will be going to a VZW store this afternoon to see what the problem may be. 4G will stay for about 5 minutes, then I lose ALL data + voice. Very frustrating
I can't stress it enough, especially since the phone was just released, that any problems need to be brought to Verizon's attention, and make sure they document in your account that you were there and what the issue was.
I see you are from NY as well, are you getting 4G on your device? Beleive me, I have already sent an email to them, and like I said I will be going to the store when I am out of work... Would this affect my battery life as well?
i hate to be the pessimist here....but there were many rumors that the release of this device was delayed due to LTE/4g radio issues. i would hope that this was resolved before they sold them. however, these phones have supposedly been in stores since last week, when the rumored LTE issues still had not been fixed. if you check for an update to the phone, is one available? it is possible that there is already an available update that could fix the issue????
Well, from what I've gathered due to my frustration/crawling around the web, that yes there is a problem with the radio firmware. Android 4.1 (which was released to testers on Dec 2nd) is supposedly NIGHT and DAY between the current 4.0.2 software.
Still, I wonder if I have a faulty 4G sim?
And no, that's not being a pessimist. It's actually reassuring to know that it seems like it is just a firmware/software glitch, and not an actual hardware issue.
kryptykk wrote:I see you are from NY as well, are you getting 4G on your device? Beleive me, I have already sent an email to them, and like I said I will be going to the store when I am out of work... Would this affect my battery life as well?
I live in an area that will not see 4G for quite some time, so no, I do not have a 4G device. Yes, it could affect your battery life if it is popping in and out of 4G/3G coverage, or just trying to connect.
kryptykk wrote:Well, from what I've gathered due to my frustration/crawling around the web, that yes there is a problem with the radio firmware. Android 4.1 (which was released to testers on Dec 2nd) is supposedly NIGHT and DAY between the current 4.0.2 software.
Still, I wonder if I have a faulty 4G sim?
And no, that's not being a pessimist. It's actually reassuring to know that it seems like it is just a firmware/software glitch, and not an actual hardware issue.
so have you already downloaded 4.0.2? it was likely on 4.0.1 out of the box. you should have already had a recommended update.
NuDroidUsrr wrote:I would go back to the Verizon store, and ask them about it. Does anyone there have the Nexus, and are they getting 4G coverage? There may be something wrong with the way it was activated, so I would go back to the store. You have 14 days from the time you got the phone to change your mind.
Actually, for purchases between Nov 15 and Dec 28, you have until Jan 15 to return the device.
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