I live in area code 12590. I recently was forced by Verizon to replace my iPhone with a 4g device because they flagged me for optimization on my unlimited plan. I replaced my device with a Nexus after only owning my iPhone for 7 weeks at my own cost. I am at my wits end with customer service. Having replaced my device I am very disapointed in finding that my are doesn`t have any 4G coverage and to get it I have to drive a good mile to 2 away from my home. I am ready to jump to AT&T after all this. I have been with verizon for 12 years.
Customer service called to find out why I wanted to cut my service and they passed me to tech support who went on to terminate the call before even getting a sentence out of my mouth..
After talking with Verizon it is fair grounds for canceling my service. They promised me 4G LTE in my home area I have none for 2 miles. They are sending me a network extender. I know its not going to help but she asked that I give it 30 days after which time I can cancel without incuring the ETF. Which is a shame I have had Verizon for 11 years now. I know AT&T have a cell tower across the road from me.