Galaxy Nexus 4.3 OTA Upgrade?

[lowenuf]

I'm really surprised Verizon hasn't just closed this post.  They aren't going to respond with anything useful.  Maybe they just keep it up for their own enjoyment of how unhappy their customers are.

[vzw_customer_support]

We never like to hear it when our valued customers are thinking of leaving us lowenuf! We want you to enjoy your service in as many locations as possible! What type of signal strength are you gaining? Is this occurring in more than one area? What is your zip code? We are happy to review the area.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[Igor_K]

Also moving myself and whole family to AT&T when Nexus 5 will be released.

[MikeInATL]

I'm leaving too.  I also think everybody should barrage their facebook page where it will be more public.

[Pyro411]

JonathanK_VZW I lose service every time I drive from my main office to one

of my branch offices on the main road from zip code 48888 to 48847, I

believe it falls in the Sumner zipcode of 48889 right around the Hubscher

Park area on East Stanton Rd / West Washington Road

JonathanK_VZW I'm thinking it's more along the lines of the members of this

board feeling the following

No 2 way communications on hot topic items

Little to no post sale support for products sold

IE: Where's our latest update(s) for phone X, or why didn't we get phone

docks with the POGO connection that non CDMA phones got.

A lot of this is perception so what I'm guessing is everyone here stating

they're leaving feels Verizon has turned into a Pump & dump company that

wants to Pump out items & Dump support for said item as soon as they

possibly can.

I can suggest a few things which "May" make people happier.

If Verizon can guarantee updates to every mid to high end for a minimum of

2 years past the discontinuation of sales with an acceptable timeframe ie

15-45 days after release by "Insert OEM here"

Clearly stating at what point certain phones will no longer be receiving

updates / first party support

When possible offer us up a Google Play Edition "GPE" Version of the Phone

or even a way to flash phones into GPE where possible... For example the

Galaxy S4

On Wed, Oct 16, 2013 at 12:20 PM, Verizon Wireless Customer Support <

[lowenuf]

Jonathan,

Thank you for responding. Unfortunately I've gotten to the point were I

don't believe Verizon, on a whole, cares about their customers beyond them

paying their bills and new customers signing up. In regards to our phones

working as a phones. My wife has already contacted customer support a

month ago and they sent someone out and determined that our sudden loss of

signal at our house (03222) was due to the foliage, my signal is commonly

in the -100db to -120db. Mind you I've lived there for 15 years and have

had Verizon for much of that time. The Tech she spoke with commented that

neither of our phones (both Nexus's) had updated the PRL (I think) in quite

sometime. My mother has the GS4 and had great reception while at my house

recently.

Also, while customer support here in this community laugh off the 4.3

update as "the need of the latest & greatest" (posted * *Oct 7, 2013 9:04

AM). 4.3 reportedly has a patch for the Bluetooth problems that arose with

4.2.2, among other things. My wife was rear-ended (at 55 mph) by someone

not paying attention recently so she is very sensitive to her Bluetooth

connecting and staying connected (I have the same issues). She is looking

at upgrading her phone but given the lack of response we are very

dissatisfied with Verizon's service given the monthly cost.

Dave

On Wed, Oct 16, 2013 at 12:20 PM, Verizon Wireless Customer Support <

[TimTheK]

Ha. Foliage. That's a good one.

Updating the PRL....on an LTE device?  That's another good one. I'd like to see the tech do that, since its blocked on LTE devices.  Besides, they are supposed to self-update whenever the device powers on.

As for the Pooh-poohing of the 4.3 update.... its irrelevant whether Verizon thinks its important. Verizon SHOULD care if it is important to their customers. IT IS! Also, if you are selling a NEXUS device with a NEXUS experience, you damn well should provide what you sold.

I'm tired of hearing about how good the testing procedures are or how important it is. BS. No other carrier concerns themselves with testing an OS update on their devices for 2 months. Get over yourselves.

[DoctorDeDroid]

http://www.kpopstarz.com/articles/45269/20131014/android-4-3-jelly-bean-update-release-date-verizon-...

Thank you Verizon... May I have another? 

A VERY dissatisfied Galaxy Nexus owner.

P.s.  the article states sprint and t mobile HTC one owners have 4.3... So you screwed over your HTC one customers too.

[Adirolf]

Oh it's available ....

https://developers.google.com/android/nexus/drivers#torojwr66v

The link  http://vz.to/znMW74 is certainly no help in finding out about it though

[Ann154]

Having the binaries available does not equal having the actual update available.