I do have the GB update and it is still taking the random screen shots. Drives me crazy. This is my second phone and when I called the rep for a replacement, she told me when I get my replacement phone, not to sign into google for a while. Then if it doesn't do the screenshots, I could sign into google and slowly add my apps from the market, paying attention to whether the random screenshots happen. How long is that going to take? So I am paying how much a month to use my smart phone as a dumb phone? When I buy an android phone I expect to be able to run popular android apps. And if this is a known issue, why do I have to be the one who does the troubleshooting?
Oh... She also tried to get me to updat to a new phone, and pay for it! She said, "You've had this phone for quite a while, let's see, a year and a half. So there are going to be issues." Since when has a year and a half been a long time for phones? Do they really expect me to spend $200 to $300 bucks every 18 months? If I'm buying disposible phones I would expect them to be a lot less expensive. And I haven't had this phone for that long. I just had it replaced.
Mine is doing this now after the latest OTA upgrade, never did it before. Very annoying, it thinks I am hitting the back button OFTEN when I have gone nowhere near it, closing out of apps and ending things I am doing. VERY FRUSTRATING. Also, this new update is sucking my battery life.
I do not have a case on my phone. In fact just to see I put the phone flat on the desk and only touched the bottom left corner and the power button and it took a screen shot. IT IS NOT USER ERROR IT IS THE PHONE!!! I have been with Verizon since 1995 and have 4 other lines with the company but I am ready to go with somebody else because this is ridiculous! I have talked with people who have the Samsung Mesmerize which is through US cellular but is the exact same phone and they don't have this problem. It is a Verizon issue and needs to be fixed. The fact the the company saying it is user error is **bleep** because we can't all be doing the same thing wrong. Just by this blog there are TONS of people having this problem and I am sure more who haven't said anything on here. I may be forced to pull my account and tell everyone I know and don't know, how Verizon treats their customers.
You can also add my original and replacement Fascinates to this list. The screenshot error happens consistently when I press the power button to make the phone go to sleep. I am 100% certain that I am not touching the back button when hitting the power button. I do not have a case or cover on the phone.
I also have the issue of the phantom back button. When I am in a variety of applications including gmail, browser and market the back button will activate without being pressed and take me back one or more screens.
Being that my phone is now over 1 year old I do not want to pay the $80 or $90 for a replacement through insurance for a problem that is quite clearly widespread.
I do have the 2.3.5 update. I have performed a factory reset. I have not installed any 3rd party applications at this time. So far my phone is not doing phantom button presses as of yet, but it has only been a few days. I don't know how long i can last stock, but i need to trace down a battery issue or my phone dies too quickly... less than 4 hour battery life just streaming music, no texting, no calling, no email, no screen on...
If it continues to work well over the next week for me I might suggest a factory reset if you haven't already done it since getting the 2.3.5 update.
I will not suggest a factory rest at this time though as my phantom screenshots were very random and only happened about 2 times a week if i did not power off my phone. Right now due to battery issues my phone is powered off every day at least 1 time a day. This might be reseting something and keeping the phantom button presses hidden from me.
I would like to know how to make it take a screen shot other then by accident. Then it would be good !
Add me to the list of this "non-widespread" problem. It's BEYOND irritating!!
Ann52657 wrote:I do not have a case on my phone. In fact just to see I put the phone flat on the desk and only touched the bottom left corner and the power button and it took a screen shot. IT IS NOT USER ERROR IT IS THE PHONE!!! I have been with Verizon since 1995 and have 4 other lines with the company but I am ready to go with somebody else because this is ridiculous! I have talked with people who have the Samsung Mesmerize which is through US cellular but is the exact same phone and they don't have this problem. It is a Verizon issue and needs to be fixed. The fact the the company saying it is user error is **bleep** because we can't all be doing the same thing wrong. Just by this blog there are TONS of people having this problem and I am sure more who haven't said anything on here. I may be forced to pull my account and tell everyone I know and don't know, how Verizon treats their customers.
You would seriously change providers just because of the phone taking a random screen shot? I think that is a little extreme... Have you done some of the things that others have suggested throughout the forums? Clearing your cache's? Factory Reset? Mine would do the random screen shot every couple of days on Froyo, but since the Gingerbread update it has not happened once... I don't think I did anything that most other people did, I have never done a factory reset on my phone in the 14+ months that I have owned it, but I have gone through and cleared the cache on a few things.
dnager wrote:I would like to know how to make it take a screen shot other then by accident. Then it would be good !
Hold down the back button, and hit the power button to take a screen shot.
of course verizon's solution is "update".... I have the galaxy s 2 and I'm CONSTANTLY taking screen captures when I try to turn off the display. The fact is, nothing is made to last anymore, these things are designed to fail so that we all have to buy new phones. That's why you have to sign a contract, that's why every phone requires a data plan, they have you by the wallet and they know it. Don't expect any free solutions to this problem........
randallg wrote:Since the 2.2 update, my Fascinate will take a screen shot when I push the on/off button to close down the display. I hear this click like I've taken a picture with the camera. This happens at least 6 times each day. I've gone into the camera mode to see if the pictures are saved so I can delete, but nothing there. What's up with that? I haven't upgraded to ED04 yet because some of my friends are having even more problems since upgrading from ED01. Ayone else having this issue? If so, were you able to get it to stop?
Start a new topic or ask questions in the open forum.
