Samsung Galaxy Tab A7 Unable to scan QR Code for Messages Plus

[vzw_customer_support]

As a valued customer, your concerns are our concerns too. We'd be more than glad assist you with resolving the issue you're experiencing with not being able to scan the QR code for Messages Plus, when using your Samsung Glasy Tab A7. Can you tell us if you're receiving an error message notification during this process? - RobertC_VZW

[Kathycox916]

I got a new tablet and I am also trying to set up message+ to work with my phone. I try to scan and it acts like it is reading but... nothing. Yes I have adjusted the picture... zoomed out and in on the qr code. No results!

[Kathycox916]

No error message. Just acts like its scanning but then nothing happens. 

[vzw_customer_support]

Thanks for sharing that information, Kathycox916. What is the make and model of your cell phone? Is the software currently up to date? Please ensure the Message+ application is also up to date on both your cell phone, and new tablet. 

KiaH_VZW

[Mick5959]

Just wanted to add my name to the growing list of frustrated Verizon customers that have paid money to this company and just want a straight answer as to why their concerns aren't being addressed. I'm having the same issue as all here and have read the first thread, at least till it was closed because too many people were having the same problem.  I don't need a response or request for pm, the problem has been more than adequately relayed to you by others. An updated app though would be nice though. 

[acraftylady2]

I assume you read bv_barges post from 1/11/2021 first page of this thread?  Did the link for the updated app from verizon not work for you?

[Kathycox916]

I downloaded to my app... but am I missing a step? I can't find file and not sure what I accomplished. Missing a step?

Kathy

[jav6]

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@Kathycox916 wrote:

I downloaded to my app... but am I missing a step? I can't find file and not sure what I accomplished. Missing a step?

Kathy

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Just 'downloading' doesn't install it.  You have to find it and 'run' it to install the app.   Have you uninstalled/removed data/cache of the app before running the new install?

[Kathycox916]

Thanks for your assistance.  I cleared the cache and restarted and was able to install.  I can now send text messages but no option to call.  Thoughts?

Kathy