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samsung s7 edge screen not responding to touch in one spot

jovigurl
Miembro

For the past week my screen does not respond to touch on the right edge or near the edge.  i have turned off several times and there is not update needed.  is this something covered by verizon warranty?  Can i just go to the store and they will look at it?

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Re: samsung s7 edge screen not responding to touch in one spot

LENNYEDGE
Sr. Member

Change either font size in settings or different style keyboard. like swype in the play store. it helped my s7edge.

View solution in original post

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Re: samsung s7 edge screen not responding to touch in one spot

TKBLUEMOON
Miembro

I have the same issue, any word on the issue or fix?

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Re: samsung s7 edge screen not responding to touch in one spot

Community Manager
Community Manager

We want to ensure your device is functioning as it should. May we ask when this began? KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: samsung s7 edge screen not responding to touch in one spot

jovigurl
Miembro

Hello. It is still happening. It started after the last update. I think. It has been a couple of weeks. It is super annoying!

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Re: samsung s7 edge screen not responding to touch in one spot

kathy65793
Sr. Member

what update the phone update or apps update?

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Re: samsung s7 edge screen not responding to touch in one spot

TKBLUEMOON
Miembro

I rebooted my phone and delete now no issue

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Re: samsung s7 edge screen not responding to touch in one spot

Community Manager
Community Manager

Updates are meant to improve your device jovigurl. I regret to hear you are experiencing difficulties with your screen after the update. Does the touch screen stop working only when accessing certain applications? Is there any physical or water damage to your phone?

Gracias,

MichelleL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Highlighted

Re: samsung s7 edge screen not responding to touch in one spot

LENNYEDGE
Sr. Member

Change either font size in settings or different style keyboard. like swype in the play store. it helped my s7edge.

View solution in original post

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Re: samsung s7 edge screen not responding to touch in one spot

EMMY2SHOES
Miembro

I'm having this same issue. I noticed it right after I did the latest Samsung software update. I can't send text or Facebook messages without closing the keyboard first, or hitting a spot on the screen that isn't the send arrow but near it. I also noticed that the same area on the screen doesn't work for other apps when trying to select something.

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Re: samsung s7 edge screen not responding to touch in one spot

LENNYEDGE
Sr. Member

READ MY POST

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