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phone will not send or receive pictures

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Switched my husbands phone from a droid moto z to a samsung s7. Everything is working except he cant receive or send pictures or receive group texts. It keeps saying unable to download. Any solutions?

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Re: phone will not send or receive pictures

Asistencia al cliente

Hello there, STEBEL94! We are sorry to hear you are not able to send or receive any picture messages, we know it is imperative for them to be working properly. Are you using Verizon Messages or the original app that was pre-installed?

Rachel_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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