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no data when using non Verizon simcard
tommycos
Newbie
‎04-12-2016 05:44 AM

hi there, i bought a verizon samsung galaxy s6 on ebay, and I am using a non verizon simcard as i am not in the US. everything works except I dont have data (4G/3G). how do I solve this?

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Re: no data when using non Verizon simcard
Ann154
Community Leader
Community Leader
‎04-12-2016 06:09 AM

Is the Verizon model of the Galaxy s6 even capable of the data frequencies used by the network you are using the phone with?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: no data when using non Verizon simcard
tommycos
Newbie
‎04-12-2016 06:29 AM

im not sure, how would i check? i have 4g on my old samsung galaxy s5 using the same sim card

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Re: no data when using non Verizon simcard
vzw_customer_support
Customer Service Rep
‎04-12-2016 06:46 AM

tommycos,


We don’t want you to miss a moment of your service. Let’s get this fixed right away. Have you switched your mobile network settings to global?


Juan D_VZW

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Re: no data when using non Verizon simcard
tommycos
Newbie
‎04-14-2016 08:50 AM

yes the settings are changed to global

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Re: no data when using non Verizon simcard
Ann154
Community Leader
Community Leader
‎04-14-2016 03:36 PM

You might want to try the GSM mode and add the APN for the carrier you are using.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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