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lollipop update on Samsun S4 causes calls to go directly to voicemail

TimGlover
Miembro

Since the lollipop update, my S4 will randomly stop accepting calls and send then directly to voicemail. No indication of missed calls, just an occasional notification of voicemail message when someone leaves a message. It seems to happen more often when wifi is active, but happens even when it is not. I've looked over similar questions here and have tried the cache flush trick and the *73 end call forwarding trick and checked that auto-forwarding is off.  Nothing seems to help.

I'm also getting the ringer volume selfchange to super-quiet and intermittent power-off problems also reported here. Running baseband version I545VRUGOC1 Android version 5.0.1 Kernel version 3.4.0 build #LRX22C

So when is the fix due to be pushed out?  I saw a week ago it was "in the next couple of days".

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Respuestas correctas

Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

MiiHere
Leader

It will probably be your best option to resolve an issue such as this one. I factory reset my Droid II when it had the same issues.

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Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

MiiHere
Leader

How long has your phone been in service?

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Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

TimGlover
Miembro

bought it as a refurb from Verizon back in December, 2014 so half a year.  

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Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

MiiHere
Leader

Did you get a new SIM card back in December or did they use your SIM card from the previous device?

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Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

TimGlover
Miembro

New - previous device wasn't 4G - no sim card.

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Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

MiiHere
Leader

Did you perform a factory reset either before you updated the S4 or after?

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Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

TimGlover
Miembro

I have not gone to that extreme yet - there was nothing in the announcement to do a factory reset before the upgrade and I haven;t gone through the hassle of a factory reset after.

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Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

MiiHere
Leader

It will probably be your best option to resolve an issue such as this one. I factory reset my Droid II when it had the same issues.

View solution in original post

0 Likes

Re: lollipop update on Samsun S4 causes calls to go directly to voicemail

TimGlover
Miembro

I understand your logic and thanks.  Not sure I want to go there just yet.

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