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locked out
goodfamily6
Newbie
‎02-18-2014 04:18 PM

i need help please i set a password on my phone and cant remember it.... how do i fix this? PLEASE!!!!!

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Re: locked out
vzw_customer_support
Customer Service Rep
‎02-20-2014 04:31 PM

Hello goodfamily6,

We would be delighted to assist. My sincere apologies that we do not have a way to bypass the password. In order to bypass you'll need to utilize the email recovery option or hard reset the device. Please keep us posted if we can provide any additional assistance, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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