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Quisiste decir:
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Re: defective handset return policy

Leader

And my point is that you made it sound like it happens nearly every time. 

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Re: defective handset return policy

Novice

Don't just guarantee it - prove it. Show me one case where "someone didn't fully check their phone for damage or corrosion before sending it in and claimed there was no damage."

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Re: defective handset return policy

Novice

Michelle_VZW - there are no issues understanding why someone gets charged a damaged device fee. Anyone who came here complaining about a damaged device fee didn't ask for explanations for the charges. The typical issue is that the recipients of such charges do not agree with verizon's damage claim. 

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