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thehiggy wrote:
Verizon Wireless Customer Support
I know you're being hounded on this issue, but answer me one thing: regardless of the actual delivery date of the phone, if I preordered am I guaranteed a promotional item (Gear VR or Gear S2)?
Personally, I am very upset by the lack of communication/reasoning by Verizon. T-Mobile started delivering these phones to preorders two days ago. The minute they started and the internet found out, At&T and Sprint both communicated that they would move up delivery as well and started delivering the next day. One day after that (today Wednesday March 2) we have no consistent message or updates from Verizon. All that being said, this is really just a preference - substantively there is no difference to me getting my black S7 Edge today or next Friday (I did preorder early AM EST on 2/23).
HOWEVER if these other carriers getting their preorders out to customers early does mean that they will be filing for their promotional items with Samsung before we ever get the chance (you need the phone's MAC address to fill out the form), and the promotional item availability runs out so it is no longer available, I consider it Verizon directly costing/robbing me a $300 items promised as part of my preorder.
I understand there are terms and conditions on these things so Samsung/Verizon cannot be sued easily. However, this is fairly cut-and-dry: other companies are getting preordered phones (if not consistent information) out to their customers. I, a loyal customer of Verizon for 10+ years, have gotten nothing at all. With T-Mobile nearly catching Verizon in major area coverage, and beating their prices, I considering cancelling my phone and switching my family over right now. If my phone is further delayed, or especially if I do not receive by promotional item due to Verizon's delay, I will certainly be switching and pursuing BBB action.
Verizon Wireless Customer Support, please respond ASAP.
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