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Why don't my backup app username and password match?

Miembro

I have a Samsung S4. I installed the VZBackup App, but it's not accepting my user name and password. I have uninstalled, rebooted and re-installed the app but nothing changes. ¿Alguna sugerencia?

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Re: back up app user name and password do not match

Asistencia al cliente

2muchw0rk,
Let's look further into to this in effort to get this resolved! Are you entering your My Verizon online credentials? Please try signing in here http://bit.ly/xB4iTc with the same credentials you are entering and advise if succesful. If not, try resetting your password here http://vz.to/1eZVeYb Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Highlighted

Re: back up app user name and password do not match

Asistencia al cliente

2muchw0rk,
Let's look further into to this in effort to get this resolved! Are you entering your My Verizon online credentials? Please try signing in here http://bit.ly/xB4iTc with the same credentials you are entering and advise if succesful. If not, try resetting your password here http://vz.to/1eZVeYb Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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