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Why does my SIM card keep disconnecting?

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Hello so I recently got a new phone from Verizon after my first Galaxy had software problems and since I got a new phone I have been having trouble with my SIM card randomly disconnecting. It will happen any time of the day and it doesn't seem like bumping it or moving it around has much affect on when it does. I am normally online and then no service will pop up and then in red a notification comes down and says that SIM has been disconnected. I wait about 20 seconds and it reconnects and service comes back on. It doesn't make any sense and it does it at least 5 times a day. Did anyone else have this problem? And if so, how do you fix it? I have tried pulling the SIM card and putting it back in and also cleaning it but neither of them had any affect.

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Re: Samsung Galaxy s4 SIM Card Disconnects

Community Manager
Community Manager

Hello Adam1974,

We would be delighted to assist with your issue! I definitely apologize for the situation that is occuring with your SIM Card. The best recommendation would be to visit your local VZW Store for a free SIM Card replacement http://bit.ly/3SdsA. Once the SIM Card is replaced please advise us if issue resurfaces. Have a great weekend!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Highlighted

Re: Samsung Galaxy s4 SIM Card Disconnects

Community Manager
Community Manager

Hello Adam1974,

We would be delighted to assist with your issue! I definitely apologize for the situation that is occuring with your SIM Card. The best recommendation would be to visit your local VZW Store for a free SIM Card replacement http://bit.ly/3SdsA. Once the SIM Card is replaced please advise us if issue resurfaces. Have a great weekend!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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