We understand your concern to be able to use your application to transfer your content. Here is a link to help you use your app and find all options to transfer contacts and other media. Follow this link to see more, https://www.verizonwireless.com/support/content-transfer-help/. If the application is having issues, you may want to try to clear the cache and force stop the app. You can also try to uninstall and reinstall the application. Have you tried any troubleshooting. Let us know if you continue to see issues.
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