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I have spent the better part of today trying to find a way to transfer pictures from my Galaxy S7 Edge to my computer (including a visit to the Verizon store). The customer support person "unlocked" my phone, but it still didn't work. I recently updated to Windows 10 but I don't think this is the issue. It is probably some setting on the phone. Help!
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EricW - I finally got the transfer to work! There was an alert on my phone saying "Connected as a media device. Touch for other options" (not sure why this was not visible before). When I tapped the message, one of the options was "Transferring media files". It worked perfectly.
Thanks again!
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are you using the usb cable supplied with the phone??
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I never had a transfer issue with my Galaxy S5. Pictures transferred easily with no issues.
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I have so many I'm not sure. I will switch this one out and see if it makes a difference.
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Just inserted the original cable supplied with the phone. It still does not work.
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Grammymarie,
Congratulations on getting your new device. I hope you're liking it. Sorry to hear about the difficulty with the transfer. We'll be happy to offer tips and solutions for you. We'll need to know a bit more before we can do that, though. Please describe the method you are attempting to use and what step of the process you reach before there's a problem. Please describe the problem as it occurs and please also be sure to include any error messages you encounter.
EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Did you install the drivers from Samsung website? Or installed smart switch on your computer?
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EricW - I finally got the transfer to work! There was an alert on my phone saying "Connected as a media device. Touch for other options" (not sure why this was not visible before). When I tapped the message, one of the options was "Transferring media files". It worked perfectly.
Thanks again!
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Grammymarie,
Great! I'm glad to hear you got that up and running! Let us know if we can ever offer support in the future. Have a great night!
EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!