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Why can't a customer change the length of time before voice-mail picks up??

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I spent nearly half an hour on the phone yesterday with tech support attempting to lengthen the amount of time that elapses before voice mail answers from 30 to 40 seconds.  This use to be the easiest of settings to modify, even from first generation mobile phones.  Heck, you didn't even have to call tech support for such a simple change - just accomplish it from phone settings.  I was informed by Verizon tech support that now all Verizon phones have a standard 30 second time to pick up and IT CAN NOT BE CHANGED!!!  Ridiculous!  I use my phone for business and each time a miss a call it represents a potential lost customer.  Give me the extra freakin 10 seconds to answer please - come on Verizon!!!

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