Can't receive MMS occasionally

[vzw_customer_support · Accepted solution]

zachrattner,

Oh wow! We definitely want to make sure that you can reliably send and receive your messages. Have you attempted to reset the device to factory defaults? That would be one way to ensure the software is not causing an issues. Take a look here to see how http://www.verizonwireless.com/support/knowledge-base-99541/. Also, you can see how to back up the device here http://www.verizonwireless.com/support/knowledge-base-78396/.

AdamG_VZW
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[zachrattner]

I can do a factory reset, but it's incredibly tedious and time-consuming to

get everything back to the way it was before I started. Before I do that,

can you please explain what specifically about the reset gives you

confidence that it will actually solve the problem? I'd like to make sure

this is going to work so I don't end up wasting a bunch of time.

On Sun, Nov 8, 2015 at 1:19 PM, Verizon Wireless Customer Support <

[Cowgurl76]

only way i was able to resolve unfortunely was to change my number!!!