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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

xoxoyazyxoxo
Miembro

I just figured it out!

Go to settings

Click Notifications

And check to see if Calendar is turned off!

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

jrh4054
Sr. Member

This Samsung response is so much more helpful than any of the VZW customer service people  who respond here, or on the phone, offer.  All the VZW people do is offer their canned comments about how disappointed they are that we are having problems with our phones.  You have to love the phone CS reps saying this is the first they have heard of this or that problem.  If they ever read the comments here, they would know about the kinds of issues Nougat is causing S7 users.

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

illini4life
Miembro

xoxoyazyxoxo​ I'm not sure what you are really getting at? Perhaps you are having a different issue than me. I do want my notifications to come through (i.e. my calendar notifications are on and I do not want them set as off). My issue is that ever since the nougat update, my battery is draining like crazy because the screen comes on over and over and over throughout the "duration" of the event even if my phone is in my pocket and the sensor is covered up (i.e. if i don't have time to acknowledge the event immediately). And yes, I do have the setting turned on to disable the screen from coming on when the sensor is covered up but these calendar notifications just ignore this feature (similar to my screen not staying off anymore when on speakerphone or when I have the earphones plugged in). I'm a mechanical engineer and very detail oriented. I've gone through all the settings forwards and backwards time and time again. If there was something I was doing wrong I would have figured it out by now. I have owned android phones for years and never had an issue like this happen that I couldn't find a work around.

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

illini4life
Miembro

jrh4054​ I would agree it's much more useful than vzw_customer_support​ usually ever has to offer (but in this instance it still didn't provide a solution). More times than not all they ever want you to do is reset your phone which never fixes anything. Not to mention the fact of people that have tons of customized settings you have to go through all of those steps again. One would think there would be a setup file you could save that would make that process much easier. When I get a new phone it takes me a couple hours to go through and get all my customized settings in place.

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

BJBBJB
Miembro

There are two different issues being confused here.  The issue of notifications keeping your screen LIT is related to samsung pay.  I uninstalled it or deleted my cards ...not sure which fixed....and that issue stopped. There are many tweaks tried by people that just had to have samsung pay work but I just got rid of it.

The issue of calendar notifications disappearing after an hour after the event even without the user acknowledging it is a different issue and introduced with nougat on S7s and S8s for sure,.  Further, just making sure calendar is turned on under notifications is not a fix.... This issue needs to be resolved.

BJBBJB

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

illini4life
Miembro

BJBBJB​ where can some of the tweaks for samsung pay be found? i do use samsung pay and it is convenient so I'd hate to just default and remove it but who knows, maybe I'll end up having to do that.

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

BJBBJB
Miembro

This is only for notifications keeping screen lit.  Hopefully there will be a solution for the OP.

https://forums.androidcentral.com/samsung-galaxy-note-5/792600-samsung-calendar-notifications-keep-s...

View solution in original post

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

illini4life
Miembro

come on vzw-admin, vzw_customer_support this is clearly not an isolated issue. look at these threads explaining the same thing.

https://forums.androidcentral.com/samsung-galaxy-note-5/792600-samsung-calendar-notifications-keep-s...

https://forums.androidcentral.com/samsung-galaxy-s7-edge/785823-calendar-notifications-disappear-aft...

Samsung or Google Have Screwed Up the S Planner App – Knight's Victorious

Calendar notifications disappearing after 1 … | Samsung Galaxy S7

Reminders disappearing - Calendar Help

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

Community Manager
Community Manager

BJBBJB, we are glad to hear that you have found a solution for the Samsung Pay situation. Having your phone operating smoothly is certainly key. As we would like to lift this up to the Samsung moderators we will need some additional information. Are you using the Calendar app that came preinstalled or one that you installed? Which version of the calendar app do you have? (To find this please go to the Apps, Settings, Applications, Application Manager and tap the Calendar app). What software version does your under the Apps, Settings, About Phone and under the Version?

LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

illini4life
Miembro

vzw_customer_support​, please note that your response above still does not mean the issue of this thread has been resolved. I too made changes to the samsung pay so my screen stopped coming on.

The root issue here as part of this thread is the simple fact that calendar event notifications from the default calendar app on the S7 are going away on their own after the duration has ended. In post number 17 above I provided links to this exact same situation. There was obviously a change in the software and we are no longer able to control when we dismiss our own event notifications. This is quite frustrating for people who have a busy schedule and put everything in outlook and sync to our phones to be reminded of important meetings, events, etc. This change has essentially made this calendar app useless.