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Why Is My Galaxy S7 Going Directly To Voice Mail?
jclark16832
Newbie
‎10-09-2016 10:09 AM

With any incoming or outgoing call,  phone automatically hangs up and goes to voicemail.  Any suggestions?

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Re: Galaxy 7 Call Issue
SuzyQ
Community Leader
Community Leader
‎10-10-2016 10:39 AM

Dial *73, wait for tones, and then hang up.  This will turn off any call forwarding that inadvertently got turned on (or it may have been purposely turned on at Verizon if you recently changed devices - - to allow time to switch devices and not miss any calls).

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Re: Galaxy 7 Call Issue
SuzyQ
Community Leader
Community Leader
‎10-10-2016 10:39 AM

Dial *73, wait for tones, and then hang up.  This will turn off any call forwarding that inadvertently got turned on (or it may have been purposely turned on at Verizon if you recently changed devices - - to allow time to switch devices and not miss any calls).

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Re: Galaxy 7 Call Issue
vzw_customer_support
Customer Service Rep
‎10-12-2016 10:48 AM

@Jclark16832 we want your phone to work perfectly. I'm here to help. SuzyQ has some great suggestions. Since this is happening on all calls I do want to investigate this more. When did this start? Any recent changes to your device/account?


AdrienneP_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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