cancelar
Mostrar resultados para
Busca en su lugar
Quisiste decir:
Highlighted

What should I do if my device is frozen?

Miembro

Galaxy s5 is locked and will not turn off or allow slide screen or allow access.  How do I turn it off or on?

Labels (1)
Pestañas (3)
0 Likes
1 Solution

Respuestas correctas
Highlighted

Re: My S5 is locked will not turn off or allow access?? How do I unlock it?

Líder Sénior

Try removing the battery for a minute or so.  This will effectively shut down the phone.  Once you  reinstall the battery, reboot the phone.

You can also try holding the power button for up to 30 seconds to see if that gets the phone to shut off.

View solution in original post

0 Likes
Highlighted

Re: My S5 is locked will not turn off or allow access?? How do I unlock it?

Líder Sénior

Try removing the battery for a minute or so.  This will effectively shut down the phone.  Once you  reinstall the battery, reboot the phone.

You can also try holding the power button for up to 30 seconds to see if that gets the phone to shut off.

View solution in original post

0 Likes
Highlighted

Re: My S5 is locked will not turn off or allow access?? How do I unlock it?

Asistencia al cliente

Gary, we can't have you with a frozen phone. I will help get you back up and running. Lets try a soft rest. Follow the link for instructions: http://vz.to/1Nm1j8q


RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes