What should I do if my device is frozen?
digitt
Newbie

Galaxy s5 is locked and will not turn off or allow slide screen or allow access.  How do I turn it off or on?

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Correct answers
Re: My S5 is locked will not turn off or allow access?? How do I unlock it?
SuzyQ
Community Leader
Community Leader

Try removing the battery for a minute or so.  This will effectively shut down the phone.  Once you  reinstall the battery, reboot the phone.

You can also try holding the power button for up to 30 seconds to see if that gets the phone to shut off.

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Re: My S5 is locked will not turn off or allow access?? How do I unlock it?
SuzyQ
Community Leader
Community Leader

Try removing the battery for a minute or so.  This will effectively shut down the phone.  Once you  reinstall the battery, reboot the phone.

You can also try holding the power button for up to 30 seconds to see if that gets the phone to shut off.

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Re: My S5 is locked will not turn off or allow access?? How do I unlock it?
vzw_customer_support
Customer Service Rep

Gary, we can’t have you with a frozen phone. I will help get you back up and running. Lets try a soft rest. Follow the link for instructions: http://vz.to/1Nm1j8q


RalphT_VZW
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