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What is the issue with the apps not downloading from the playstore? Apps will not download to phone

missvette
Miembro

I have tried to download several apps to my phone but they will not download. One I left downloading all night and it still was downloading the next morning, This is frustrating.

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Re: What is the issue with the apps not downloading from the playstore? Apps will not download to phone

dilbertaz
Sr. Member

Have you restarted your phone lately? Are you on wi-fi?  Can you web browse successfully?  Does it work on mobile data network (wi-fi off)?  If a restart doesn't help you can clear the data on Google Play and see if that helps, (go to Settings, Applications, Application Manager, swipe to ALL tab then scroll down to Google Play Store, then click Clear Data)  restart phone and try again. 

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Re: What is the issue with the apps not downloading from the playstore? Apps will not download to phone

dilbertaz
Sr. Member

Have you restarted your phone lately? Are you on wi-fi?  Can you web browse successfully?  Does it work on mobile data network (wi-fi off)?  If a restart doesn't help you can clear the data on Google Play and see if that helps, (go to Settings, Applications, Application Manager, swipe to ALL tab then scroll down to Google Play Store, then click Clear Data)  restart phone and try again. 

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Re: What is the issue with the apps not downloading from the playstore? Apps will not download to phone

Community Manager
Community Manager

Missvette, customizing your phone with the apps that appeal to you add that extra sparkle and shine to make the phone truly yours.


Dilbertaz offered great tips to help get your phone working back to working the way it should. Is everything back to normal, or are you still experiencing issues with your downloads?
NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What is the issue with the apps not downloading from the playstore? Apps will not download to phone

missvette
Miembro

Oh wow, Thanks a bunch. That did help.