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What happened to my purchased ringtones.

Heather296
Miembro

I didn't get a new device, my ringtones just disappeared the last week or so.  What happened and can I get them back?

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Re: What happened to my purchased ringtones.

Heather296
Miembro

Hi for the third time :-). I think I've fixed it. I redownloaded the

ringtones. I really thought I bought them from Verizon, but once I found

those two that didn't work and they appeared to be from Amazon, I was able

to find them in the cloud and redownload them. Thanks for your replies.

Regards, Heather

View solution in original post

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Re: What happened to my purchased ringtones.

Community Manager
Community Manager

Hello Heather296,


I can certainly help to clarify what may have happened to your ringtones. It must have been a bit disconcerting to find them gone! What make & model phone do you have? Are you referring to the ringback tones other people hear when calling you, or the ringtone you hear that plays on your phone when you receive a call?


MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What happened to my purchased ringtones.

Heather296
Miembro

Hola Michelle,

I have a Samsung Galaxy S4 and I'm referring to ringtones not ringback

tones, the ring tones that I hear when I receive a call. I had two

ringtones and they just disappeared and then my phone only vibrated when I

received a call.

I hope you can help.

Atentamente,

Heather

On Sep 24, 2015 9:28 PM, "Verizon Wireless Customer Support" <

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Re: What happened to my purchased ringtones.

Community Manager
Community Manager

Thanks, Heather296. Those tidbits were very helpful to get your ringtones back on track. Are you able to set your phone to a ringtone that came pre-loaded in the phone and hear it ring instead of just vibrate? Is this trouble occuring with every ringtone you've ever purchased or just the 2 specific ones? Where did you purchase the ringtones from originally?



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What happened to my purchased ringtones.

Heather296
Miembro

Hi, I still have the default ringtones that came with the phone. I would

have purchased the ringtones from Verizon, but it was probably almost two

years ago. I don't think I did anything to make them disappear. I don't

mess with the phone precisely because I don't want to accidentally delete

something I might need.

On Sunday, September 27, 2015, Verizon Wireless Customer Support <

forums@verizonwireless.com

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Re: What happened to my purchased ringtones.

Heather296
Miembro

Hi again, I've been doing more digging and I've found two sound files that

the phone says are incompatible. They are from amazon.com, so I guess I

purchased them from Amazon. I'm presuming there was some sort of update

that made them incompatible, perhaps it's the same update that is making my

battery drain so quickly. Is there anything short of a factory reset that

I can do?

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Re: What happened to my purchased ringtones.

Heather296
Miembro

Hi for the third time :-). I think I've fixed it. I redownloaded the

ringtones. I really thought I bought them from Verizon, but once I found

those two that didn't work and they appeared to be from Amazon, I was able

to find them in the cloud and redownload them. Thanks for your replies.

Regards, Heather

View solution in original post

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Re: What happened to my purchased ringtones.

Community Manager
Community Manager

Heather296,


Thanks so much for keeping us posted. We're glad you were able to get that up and going again. We know how important ringtones can be! Sorry for the hassle and I hope you have a great day! Let us know if we can help out in the future.


EricW_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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