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Voice Mail not Automatically Refreshing

chrisgcarr
Miembro

I have a problem that when I do not have cell coverage, if a voice mail is left for me I will not recieve it when I enter back into an area with coverage.  The only way to receive it is to do a manual refresh in the voice mail app.  The problem here is that I can go for days without receiving a voice mail until I cycle power of refresh voice mail within the app.

Any suggestions on how to correct this?

Detalles:

Phone: Samsung Galaxy S5, SM-G900V

OS: Android 6.0.1

Voice Mail App: Verizon Visual Voicemail 4.1.25

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Re: Voice Mail not Automatically Refreshing

Community Manager
Community Manager

I depend on my messages to come through quickly. What is your zip code? Is anyone else experiencing this problem?

AlbertoR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voice Mail not Automatically Refreshing

buzzmant
Miembro

This was not an answer to the issue. Is there a fix?

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Re: Voice Mail not Automatically Refreshing

Community Manager
Community Manager

buzzmant, I get your point of view although we need to determine a few facts before we can come to a proper resolution. The last thing we want to do is assume things and throw out random fixes for the voicemail issue/delays. Not all of our responses are answers and the statement below my name is simply part of our signature.

 

If you have the same issue, I need to uncover a few facts to better assist. This is not a known issue and voicemails would automatically come in anytime you have service. What make and model phone do you have? What zip code do you experience these issues in?

 

 

AlanS_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Voice Mail not Automatically Refreshing

soulcowboy
Miembro

I am experiencing this with my phone now.  It is the same make and model as the other person (SAMSUNG-SM-G900V). Can you help??

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Re: Voice Mail not Automatically Refreshing

Community Manager
Community Manager

I know how important it is to make sure that you receive all of your voicemails. Help me to better understand what you are experiencing because I am not sure that I understand what is happening. What do you mean when you say that the Voicemail is not refreshing? 

 

NicholeK_VZW

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