Verizon traded my Brand new Galaxy 4 for somone elses broken phone
bobrobin
Newbie

I bought my Galaxy 4 from Verizon online and had to wait a month to get it while everyone else was already selling them at the retail locations (AT&T, etc).  The phone did not last a month before the sound [removed] out on it.  I took it to a Verizon store where they reset the settings to factory specs to see if they could fix it.  No luck.  They told me to contact customer service and they would replace the phone.  Well....they did that by sending me someone elses rebuilt [removal required by the Verizon Wireless Terms of Service] out phone.  When I called about why they would send me a used rebuilt phone when the S4 has only been out for  a motnh or so, they basically, and in a not very nice manner, told me tough [removed] .  That's how it's done.  Well Verizon, you have me for the contract period and the I'm DONE, with you and the Samsung garbage that you sell.  I'm [removed], in case you can't tell...  Brand new phone for $50 more than everyone else and you trade it for a used phone that has already crashed.  Well, that's how you make money, I suppose.  i know I barking up an empty tree because I know Cusotmer Servcie does not exist at Verizon.  It's a phone bank of excuses.

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Re: Verizon traded my Brand new Galaxy 4 for somone elses broken phone
Not applicable

Warranty replacement phones are refurbished per the contract.

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Re: Verizon traded my Brand new Galaxy 4 for somone elses broken phone
japetty
Specialist - Level 1
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Re: Verizon traded my Brand new Galaxy 4 for somone elses broken phone
Klue
Master - Level 1

Just curious, what were you expecting from Verizon, a brand new phone? If you read your contract you would have known a refurbished phone would be in replacement for yours.  Someone else with a phone problem that has to be returned will probable get yours after it is fixed.  Its really nothing to get in a twist about.

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Re: Verizon traded my Brand new Galaxy 4 for somone elses broken phone
Not applicable

Think of it this way...if you sent your phone back to the manufacturer for repair, it would be a refurbished, used phone when you received it back.

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Re: Verizon traded my Brand new Galaxy 4 for somone elses broken phone
bobrobin
Newbie

Actually, yes, I would have expected a phone that is less than a month old to be replaced by a new phone. They are obviously selling junk. They charged $50 more than everyone else is now and the expectation when you buy a product from a company is that they will stand behind it. Shame on me for buying from Verizon, and in fact buying from them online. My mistake.

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Re: Verizon traded my Brand new Galaxy 4 for somone elses broken phone
Ann154
Community Leader
Community Leader

The return/exchange policy is 14 days and the only time you can exchange for a new device. Any after that is covered by the warranty period and refurbished devices are what phones are replaced with.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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