Updates over wifi don't work
Adrastos
Enthusiast - Level 1

I have read considerable amounts of galaxy s7 users not being able to update over wifi.  Unfortunately,  it seems to continue.  If I connect to an open wifi,  meaning no sign in,  updates from playstore works.  If I connect to a secured wifi on 2.4 or 5 ghz updates will not download. Nor can I get to YouTube or Google music and movies.

Called verizon tech support got nowhere.  Calling Samsung next.  My note 4 works perfectly.

Come on Verizon,  you can do better.  Anybody have additional ideas?

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Re: Updates over wifi don't work
vzw_customer_support
Customer Service Rep

I can only imagine how frustrated you must be. I'd like to know what steps our Technical Support team took to resolve your issue. 


DeannaL_VZW
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