Studio had stopped working in my Gallery app.

[Chris_H1]

When I open my gallery app, the try to open "Studio" I get an error message that Studio has stopped working. I have cleared the cache for both in the Application settings, cleared the partition cache and have done a restart of the phone. App is still not functioning. Suggestions please?

[PaulK2]

I'm having exactly the same problem.

[vzw_customer_support]

Chris, we want to get your phone working as it should. How long has this been going on? Had you updated your phone's software recently or added an application?
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Tritone777 · Accepted solution]

Here's what one of your fellow associates said the other day:

We want your devices to work flawlessly. We are aware of the issue. A fix for the issue is under review and will be included in the next Software Update (SU9) for this device. The tentative release date is under review.

RobertH_VZW

Follow us on Twitter @VZWSupport

[brilpitch]

I'm experiencing the same issue...Unfortunately, Studio has stopped.

[Chris_H1]

Thanks for the heads up. Sounds like everyone is having this problem.

[Chris_H1]

It seems you guys already know about this and plan on a fix. However, it is truly unfortunate that no one can tell us when that will be. More poor customer service.

[Tritone777]

Unfortunately, it's quite clear that only some of the technical support team know about this.  It is truly sad that they can't all be on the same page.

[bryanword]

Studio stopped working on mine and my wife’s Galaxy S5s right after the latest Verizon update was pushed to our phones in late February/early March 2016 (can’t remember the exact date). I used Studio from within Gallery on a daily basis to make collages and noticed the same day after the update I would get the “Unfortunately, Studio has stopped” message. For weeks I tried clearing Gallery, Studio, and phone cache with no luck.  Finally I reset the whole phone which did not fix the problem either. I'm just hoping Verizon will fix the problem and push a new update soon.

[fireman198267]

Does Verizon have a solution  yet or we are just out of luck . It would be nice if Verizon would compensate us for the trouble I spent 2 hours with the lady at my local Verizon store and now I have to set everything back up on my phone