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Screen shuts off/goes black when incoming call arrives

Miembro

Lately the screen of my Samsung s6 has, when an incoming call arrives, shut off. I need to press the home key to get it to light up and display the incoming call info. I have Smart Stay activated, have a looked at all my settings and can find nothing that would lead to this as far as I can tell. 

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Re: Screen shuts off/goes black when incoming call arrives

Verizon Employee

I'm sorry to read that you are having issues with your screen going black when an incoming call arrives, srd515. Let's work together to get your S6 working the way you need it to. We have a few questions for you so we can get a better understanding of the issue. May I ask when did you originally start having this issue with your Samsung S6? What changes, if any, were made to the device prior to having the screen going black when an incoming call arrives? As you share the details then we can investigate and customize a solution for you.

ArnettH_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation.

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