Re: Samsung S8+ very low volume when using handset
Baeocystin
Enthusiast - Level 2

I mean, I don't mind trying, but how is the network connected to the speaker output?  Is this something you've seen before?  Honest question. If we're at the point where the next step is a factory reset, it is what it is, I know it's not your fault or anything, I appreciate the help.  Do you know if something like this is covered by the extended warranty?

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Re: Samsung S8+ very low volume when using handset
Baeocystin
Enthusiast - Level 2

I forgot to mention this in my earlier reply- I tried it, no change in volume from the speaker.

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Re: Samsung S8+ very low volume when using handset
vzw_customer_support
Customer Service Rep

Your troubleshooting efforts are greatly appreciated, Baeocystin. Something happened to your phone a few days that impacted the speaker's performance. While we cannot identify the issue, a factory reset will most likely resolve it (https://www.verizonwireless.com/support/knowledge-base-211113/). Please give it a try and keep us posted. AntonioC_VZW

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