My phone updated overnight and I just realized it isn't holding a charge. I've tried multiple options - different cords, USB on wall, USB on laptop, wall charge, etc. Nothing works.
Any advice?
Since the problem started after the update, it is possible that a glitch in the system caused it. Let's simulate a battery pull, or forced reboot. The memory of the phone will be refreshed and all applications running in the background will be closed. Press and hold the Volume Down and Power Keys at the same time for 7 to 10 seconds and wait until your phone boots up. After doing so, connect it to the charger and observe if it is already charging normally.
BrittanyK_VZW
Follow us on TWITTER @VZWSupport if my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Start a new topic or ask questions in the open forum.
