Samsung Galaxy S7 2017 New Year's today only promotion

[et1988]

They offered me $200 but I declined.

The supervisor I talked to indirectly called me a liar - there wasn't such a promo.

Keep fighting, keep posting.

Customer service(CS) LaurenC was able to get me the credit, retroactive to January.

Some times CS they say respond to direct email - but they don't send one.

Just keep trying, don't give up. It took me 4 months of fighting before they finally relented.

I even went to the local store who saw the promo and put in a ticket and still they denied.

If you have time, try that too. Just don't give up!!!

May God Bless you today and always!

[MICO30]

Hi. Bait and switch...yes and no. When I saw the promotion on Jan 1st, like all of you, I saw the tablet and phone together and assumed that you had to purchase both. Then, like all of you, I purchased the phone. Happy I was, like all of you. Skeptical person I am, I called CS on Jan 3rd to double check. The lady I spoke to was adamant that you had to buy both to get the promotional price. We called each other names for about 20 min and I convinced her to check with the web techs. She went away and came back about 15 mins later and said "you are right. There was a glitch in the site that allowed a customer to just buy the phone at the promotional price." She even asked me if I wanted the tablet too. I declined. I gotta start recording all my phone conversations. Anyway she said she would get me the promo price and I would get the credits blah blah blah. Well, like all of you I waited 3 mos, 4 mos, 5 mos, 6mos etc and nothing. Numerous calls to CS  telling me I was crazy.

So as et1988 has said, go find LauraL_VZW on facebook and get her going on your purchase. She has the power to fix this and I think she is the final word on this whole mess. When I spoke to her she was very knowledgeable and seemed to have some pull. Not like the chat or regular CS people. Good luck.

[Raekwon36]

How do I find LauraL_VZW on Facebook? The Facebook search is coming up blank.

[MICO30]

So sorry. Copied and pasted the wrong name. LaurenC_VZW is the one you want. My apologies.

[Ann154]

They might be on the community too. laurenc_vzw

[Raekwon36]

Hi Lauren,

I am in the same boat. The Customer service reps did not know what promotion I am talking about and insisted I needed a tablet with the phone. Please help.

[LifeR_Vzw_Patron_BobB]

Standard, service reps usually work for VZW 6 mouths on average.

Just sad.

[LifeR_Vzw_Patron_BobB]

Packed into cubes instead of allowed to occasionally work from... Like any other IT is allotted.

Nothing like spending 8 hours of cognitive dissidence filtering out the background noise . To get paid just above minimum wage with minimal benefits.

Helping grandma (or the internet changed) reset a password or purchase a device from ebay, Goodle, Samsung Amazon.com etc.

[MICO30]

Thanks for the info Bob. I've always found them to be a little too "accommodating" almost to a fault. It is sad that they burn out that fast.

[vzw_customer_support]

I want you to be get the promotion, Raekwon36. I'm sorry that this was not the case. I'd like to look into this more. I will be sending you a private message to get started.

ZangY_VZW

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