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Samsung Galaxy S6 Marshmallow issues, ran out of things to try.
dondartagnan
Newbie
‎04-22-2016 08:41 AM

Like a lot of other users, I've been having major issues with my phone since the Marshmallow update. Here's my list of issues:

1. Voicemail app no longer works (Crashes saying it's "Stopped working")

2. Corporate e-mail no longer syncs (I can set up the account, and sync initially, but none thereafter)

3. Certain streaming apps lock up and buffer endlessly (Pandora, Facebook, Amazon Music..)

Here's what I've tried based on these forums, and other research:

1. Reinstalled problem apps.

2. Wiped cache partition.

3. Backup and factory reset.

After the factory reset, I have no clue what else to try. My wife also has the same phone, and the same exact issues.

Any suggestions? Should Verizon be replacing the phone at this point?

Sorry for the repetitive question, I see many other forums seeking the same answers. I'm just not sure what to do after a factory reset.

Thanks!

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Re: Samsung Galaxy S6 Marshmallow issues, ran out of things to try.
naansalad
Specialist - Level 3
‎04-22-2016 09:29 AM

make sure the Power Saving feature is turned off .....steps are the Notification panel then quick feature selection it may fix that issue


Corporate e-mail : check with your IT dept

streaming apps: send email to devolper for solution and make sure all apps are up to date

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Re: Samsung Galaxy S6 Marshmallow issues, ran out of things to try.
dondartagnan
Newbie
‎04-22-2016 05:26 PM

Thanks for the suggestions. I've already tried disabling power save mode, with no difference.

As far as my corporate email goes, I am the IT department. I manage and maintain our Microsoft Exchange server. I have had no problem downloading third party mail apps, and syncing with my mail server. It's only the native android app that doesn't function. The downside to third party mail apps, is they don't have calendar features.

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Re: Samsung Galaxy S6 Marshmallow issues, ran out of things to try.
Alligory
Newbie
‎04-23-2016 05:29 AM

Have you tried turning off the new "doze" feature for your problem apps (email, facebook, etc)?  This fixed syncing issues on my end (Galaxy S6, 6.0.1).

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Re: Samsung Galaxy S6 Marshmallow issues, ran out of things to try.
vzw_customer_support
Customer Service Rep
‎04-24-2016 08:54 AM

We want your device to be working flawlessly, Dondartagnan. What Voice-mail application are you using specifically? After the re-install of the applications, how are they working now? How do you have the e-mail set up for the native app? POP/IMAP?


ChrisM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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